New and vintage jewelry findings and craft supplies
FifteenSteps' Shop Policies
Welcome to my shop! I love creating jewelry, art and crafts as much as you do, so I only carry the same high quality items I use in my own designs.
Paypal and credit card payments only. Items will not be shipped prior to receipt of payment. Any orders remaining unpaid after one week will be cancelled. If you need to cancel an order prior to shipping, contact me immediately for a full refund. If the items have shipped, you may return the unopened package. Upon receipt of the package and inspection of contents, I will refund your purchase price. Shipping is non-refundable.
Most items ship within 3 business days via USPS unless otherwise specified. Items will arrive carefully packed to prevent damage in transit. I use recycled materials when possible.
Refunds and Exchanges
I make every effort to represent items accurately and as honestly as possible. I feel that this is especially important and I will do my best to accurately describe and photograph all items. If you are unsatisfied, please contact me within 7 days of receiving your order. I will gladly accept returns under the condition that the items are in the same condition as when you received the order (clean, un-used, and in resellable condition). Failure to contact me within 7 days of receipt will imply that you have accepted the item as-is. I will reimburse the cost of the item(s) only after they are received by me and shipping costs are non-refundable.
If an item arrives damaged at my own fault, or you are not satisfied with the item, contact me immediately. Depending on the nature of the item, I will offer to replace the item or offer you reimbursement on a case to case basis.
Due to the nature of antique and vintage items, I cannot be responsible for any damage that occurs after you receive them. I will describe to the best of my ability the current condition of these items and will include any imperfections that I observe in the listing.
Also visit me at my handmade shop - lilyofthevalleyky.etsy.com
Last Updated April 4, 2012