Eco friendly felt fashion - wholesome and timeless
FilzFineFelt's Shop Policies
FilzFineFelt creates unique and luxurious fashion accessories and garments for sophisticated women with a conscience... Slow, wholesome and timeless.
All garments are created with a very small ecological footprint by using natural raw materials in a minimally processed state, organic where possible. Water and soap are the only other resource needed and together with a lot of imagination, elbow grease and patience these materials are turned into 'real' slow fashion!
Most of the time the wool gets used in its natural colour, sometimes low impact acid dyes are used. Filz prefers these commercial dyes over natural ones because they do not require a toxic mordant to make the colour stick.
The shop is divided into 2 sections: Winter Warm and Summer Cool. The sections, refer to the weight of the garment.
Winter Warm items are thicker and heavier and are ideal for keeping you warm in winter.
Summer Cool garments are usually created using 'nuno felting', a technique for combining a very thin layer of felt with silk fabric. They are light as a feather.
Sometimes they are made from cobweb felt which is very thin, often see through, felted wool.
They are ideal in combination with evening or smart casual, wear protecting you from the cool breeze on summer nights or air conditioned environments.
Filz is happy to take payments in instalments. Once the last instalment has been received, the item will be posted. Unless otherwise agreed, the first instalment should be made within a month and no refund will be given for the first instalment, the last instalment should be received within 3 months.
Your purchase will be shipped as soon as payment is received.
Filz uses Australia Post registered post services.
If registered post is not available in your country, Filz will send via normal post but takes no responsibility for lost or stolen goods. The buyer can contact the seller if he wants to use a courier service which will incur additional costs.
Certain countries may charge duties and taxes on imported goods. Please make sure you check these regulations with your customs authorities, before you buy. Filz doesn’t cover any costs associated with import duties and taxes.
Lost or stolen goods
Filz takes care with their packaging and doesn’t accept any responsibility for lost or damaged goods.
Refunds and Exchanges
Filz offers a full refund policy if a customer is not satisfied with the garments purchased. To obtain a refund, Filz needs to be contacted within three days following receipt of garments. In addition, each item must be posted back to Filz (at the customers’ cost) within three days of receipt. Refunds are conditional on Filz inspecting the goods and confirming they are in a clean and unworn condition. Filz will refund you via Paypal, fees may be subtracted from the advertised price to cover Etsy and PayPal fees if applicable.
Additional Policies and FAQs
Custom made orders
If you like a garment in the shop but it has been sold, or you would like it in another colour, please contact Filz and it can be custom made for you.
Once the design and specifications for a custom-made order have been confirmed Filz will email an invoice. This invoice needs to be paid in full for an order to be accepted. Lead time for any custom-made item is dependant on current workload and availability of materials. However, for most items Filz recommends customers allow 3 weeks from order acceptance to finalisation.
Last Updated March 26, 2013