FionaAlice

fiona alice - handcrafted

Helsinki, Finland On Etsy since 2013

FionaAlice

fiona alice - handcrafted

Helsinki, Finland | 322 Sales

FionaAlice is taking a short break

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Note from shop owner My shop is currently closed while I re-evaluated my business. Sorry for any inconvenience. I am still available for to answer questions regarding my knitting patterns. Feel free to send a message if pattern support is needed.

Note from shop owner

Last updated on Oct 29, 2019

My shop is currently closed while I re-evaluated my business. Sorry for any inconvenience. I am still available for to answer questions regarding my knitting patterns. Feel free to send a message if pattern support is needed.

fiona alice

Contact shop owner

fiona alice

Reviews

Average item review
5 out of 5 stars
(73)
See reviews that mention:
quality 5 shipping 11 customer service 10

Shop policies

Last updated on February 3, 2020
Welcome and thanks for stopping by! All of the items you'll find in my shop were hand crafted by me in a smoke free environment.

fiona alice

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
No refunds or exchanges unless:

If your order arrives and was damaged during transit, I will do my best to replace it. If this happens, please mail the item back to me promptly. If it was a "one of a kind" item and is no longer available, I will refund your money.

I do my best to ensure all relevant information is provided for each garment. Please feel free to ask additional questions about sizing, color, or fiber.
Payment
As of right now I am only accepting PayPal payments. You are not required to have a PayPal account, use any major credit card while checking out.

Check here for help:
http://www.etsy.com/help_guide_checkout.php
Shipping
Please ensure your mailing address is correct.

Your order will be shipped within the specified time, 3-5 days, upon receipt of payment. I will send you a "convo" to confirm when your order has been shipped.

No tracking number or insurance is provided. If you would like to expedite your shipping time or insure your package at an additional cost, just let me know.

My parcels are currently shipped from Finland.

Posti Approximate Delivery times:

Standard Post within Finland.............2-3 business days.
Shipping to Nordic countries............2-5 business days.
Shipping to rest of Europe................3-7 business days.
International shipping.......................6-14 business days.

Please understand that shipping times can be delayed, for a number of reasons, weather, border/custom issues, holiday post office rush, etc. This is out of my control. I'll do my best on this end to mail your piece during the specified time, but please be patient.

I am not responsible for any customs fees which you may incur.
Additional policies and FAQs
If You have any questions or concerns, please feel free to contact me!

Photos of you and your new Fiona Alice knitted accessory are always welcome. Let me know if you're ok with me sharing them on my blog. I'm always looking for exciting material and photos.

Let's keep in touch!

Say hi on Instagram: @fiona_alice_
Or tweet: @fiona_alice_
For more behind the scenes: www.fionaalice.com

Fiona Alice reserves the right to change prices or policies at anytime.