FirecloakCrafts

Cosplays, costumes, wigs

Baton Rouge, Louisiana 276 Sales On Etsy since 2013

0 out of 5 stars (69)

FirecloakCrafts

Cosplays, costumes, wigs

Baton Rouge, Louisiana | 276 Sales

Firecloak

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Firecloak

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quality 12 shipping 11 customer service 5

About FirecloakCrafts

Sales 276
On Etsy since 2013

Shop policies

More information

Last updated on Oct 10, 2017
Frequently asked questions
Can you cancel my order?

Yes, please send me a message on Etsy to cancel your order. You can cancel the order as long as it's before I physically ship the item.

I am unhappy about my order because [some reason].

Please PM me so we can discuss the problem and come up with a solution that we can both agree on. I want my customers to be happy with their order.

When will my item arrive?

US default shipping is 2-5 business days. You can also upgrade shipping to priority mail (2-3 business days).

International shipping is 1-3 weeks (average 10 days), but may be slower due to customs.

Please contact me if the item has not arrived in the time range.

I entered the wrong shipping address.

I am not responsible for lost packages if the buyer gave me the wrong address. Make sure your address is not set to forward to another address, and make sure your mailbox is correctly labeled.

Please contact me asap so I can change the shipping label. If the package has already been mailed out, and the address is wrong, it will eventually return to me, the seller, but it may take weeks or months. If it returns to me, you can repay the shipping if you still want the item.

What is your return policy?

Please contact me, since this is a case-by-case basis. There is a 25% restocking fee, and the buyer must pay return shipping. I will refund you after I receive the item. Also, I do not accept returns on costumes.

My item got damaged in shipping.

I can give you a partial refund if you send me a picture. PM me.