FireflyCustom

Firefly Custom Creations - Laser Engraved Products

Cookeville, Tennessee 5530 Sales On Etsy since 2013

5 out of 5 stars (631)

FireflyCustom

Firefly Custom Creations - Laser Engraved Products

Cookeville, Tennessee | 5530 Sales

William Arbogast

Contact shop owner

William Arbogast

Announcement    We know Scouting because we are Active in Scouting. We are a professionals that are licensed by Boy Scouts of America to ensure your are receiving the best BSA approved products for your Scouts! Yes - we can CUSTOMIZE EVERYTHING we create.

Announcement

Last updated on Jul 26, 2019

We know Scouting because we are Active in Scouting. We are a professionals that are licensed by Boy Scouts of America to ensure your are receiving the best BSA approved products for your Scouts! Yes - we can CUSTOMIZE EVERYTHING we create.

Reviews

Average item review
5 out of 5 stars
(631)
See reviews that mention:
quality 150 shipping 183 customer service 157

About

Shop members

  • William Arbogast

    Owner

    I am Bill Arbogast and have always had a love of the arts and technology. We are also active and proud members of the Scouting community. I started this shop back in 2012. We are a BSA Licensed Company.

Shop policies

Last updated on May 10, 2019
Welcome to Firefly Custom Creations! We take pride in each piece we create and we will do everything in our power to ensure our clients and customers are absolutely satisfied with our products and services.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
If you are not completely satisfied with your order, call or email and let us know why. We will work to resolve any issues.

If we provide a layout or proof, and the description of the product says you must review the layout or proof prior to engraving, we will send the layout or proof to the email in the order. We will try a minimum of 3 attempts to get a response. After failed attempts to contact the buyer, we will create the product and ship it. If there is an error when the product is received we will not refund the cost. The layout or proof is sent so that the buyer knows exactly what they are getting prior to engraving. It also allows the buyer to request changes or corrections to the design prior to production.

If we provide a layout proof and it is approved by the buyer (especially for Plaques) and the final product contains an error after the layout is approved by the buyer, we will not refund the cost. We will, at the same cost as the original cost, create the product again at the buyer's request.

If a product is ordered and engraved and the buyer requests to cancel the order, we will not refund the cost. If the product is ordered and we have created the design / proof, we will not refund the full cost. A fee will still be charted for the time spent creating and / or emailing the proof.

If there is an error or defect in the product when you receive it - we will review the reported problem and if a determination is made that the fault belongs with Firefly, we will either replace the product free of charge or provide a full refund as requested.

Our main goal is to ensure our clients are pleased with our products and services.

Firefly Custom Creations
1644 Farmington Drive
Cookeville, TN 38501
931-267-4072
Payment
We accept all major credit cards, PayPal, and Etsy gift cards.
Shipping
We ship using USPS - United States Postal Service.
Additional policies and FAQs
Copyright
The entire content included in this site, including but not limited to text, graphics, code, or original product creations are copyrighted as a collective work under the United States and other copyright laws, and is the property of Firefly Custom Creations. The collective work includes works that are licensed to Firefly Custom Creations. Copyright 2012, Firefly Custom Creations ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Firefly Custom Creations or purchasing Firefly Custom Creations products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Firefly Custom Creations or to purchase Firefly Custom Creations products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Firefly Custom Creations. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Firefly Custom Creations disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Firefly Custom Creations does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Firefly Custom Creations does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. Some products may appear slightly different from photos on the site. This is normal due to each engraving being a separate entity.

Limitation of Liability
Firefly Custom Creations shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Firefly Custom Creations has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

William Arbogast
Firefly Custom Creations
1644 Farmington Drive
Cookeville, TN 38501
931-267-4072
fireflycustom @gmail.com

More information

Last updated on Jun 23, 2019
Frequently asked questions
What is Standard Production versus Rush Production?

Almost all of our products are customized to each client's preference and many require layout approval prior to production. This process takes time.

STANDARD PRODUCTION time is between 4-10 business days then shipped first class or parcel ground (2-9 days). If you receive a layout for your order, time will start as soon as you approve the layout.

RUSH PRODUCTION time is between 1-3 business days then shipped USPS Priority (2-3 day). Additional fees apply.

ONE DAY TURN AROUND also available in some cases for an additional $35.00 fee - Inquire first.

How do I know if I need to order rush production instead of standard?

You can check with us prior to placing your order if you are unsure and we will let you know based on the current workload. We handle all standard orders on a first come, first serve basis. Rush production orders go to the front of the line.

The description says I'll receive a layout - where is it?

We send all layouts to the email address in your order. If the description says you'll receive a layout and you have not received it within a couple days of your order, make sure you check your junk or spam folder. It may be in there. If not - please contact us and let us know. We will send you another copy.

All frames, plaques, and project markers require you review and approve a layout. If you order something we don't normally provide a layout for and would like one - just let us know, and we can send one.

What happens if I decide not to review my proof and not answer the email?

We will attempt to contact you several times via email and conversation. Proofs are beneficial to both you and us. We are human and can occasionally make mistakes (as do our clients).
If you fail to approve a layout and receive a product with an error (regardless of the source of the error), we will refund the cost. A replacement can be created at the same cost as the original. Damaged or defective products are not covered under this policy.

How will I know when my item ships?

When your order ships, you will receive an email with a tracking number. The email is automatically generated by Etsy and sent to the email address you supplied in your order.

What if my order is delayed even though I've ordered Rush Production?

We guarantee rush production orders will be complete and shipped within 3 business or we will contact you with details. Once into shipping - it is up to the USPS to get it to you from there. We unfortunately have no control over USPS. If your product is delayed due to the carrier - there isn't much we can do other than file a "lost package" report. USPS only guarantees Express Overnight or Express 2 Day shipping which we do not offer because of the very high cost.

I ordered Rush Production but the Complete Date still shows 10 business days.

We apologize for this issue. Our Rush Production option is located in the shipping section and the Etsy App does not adjust the date properly when Rush Production is selected.
You can rest assured - if you have ordered rush production, your item will ship within 3 business days or less or we will contact you to explain why it will not.

Your shipping seems high - why is that?

We also have a handling fee built into our shipping. It isn't much as shipping is very expensive these days. Truth is - we sometimes lose money on shipping. For example, it costs between $18.00 and $22.00 to ship an 8 x 10 frame to CA.

Our handling fee goes towards peanuts, packing paper, labels, packages/boxes, etc., so that we can ensure your items are properly packed to avoid damage in shipping.

Can I add my phone number to the order in case you need to contact me?

Absolutely! We do not do anything with your information other than fill the order. We encourage buyers to add a backup email address or phone number - just in case we are unsure about something in your order. We'd much rather be able to contact you than delay your order until you contact us.

What if I cancel my order and you have already started it?

We are a custom shop - almost every product we sell is customized. Once we create a layout for your product, we will continue to work with you until you are happy with the layout. If you cancel your order after a layout has been created, you will be charged 10% of the order cost to cover order processing, accounting changes, and design and forward of proofs.

You will receive a cancellation email and a partial refund email upon canceling your order with us.
If we have already engraved your order and you decide to cancel - you will still be charged full price and not receive a refund. We will ship the order to you as originally planned.