Announcement Please see individual listings for processing times and estimated arrival times ~ All items ship from the UK
Please see individual listings for processing times and estimated arrival times ~ All items ship from the UK
Syenna10 on Mar 26, 2017
Very good quality, beautiful ears. I love it. :)
Syenna10 on Mar 26, 2017
Amazing product, I love it. :) Thank you
otakukitty27 on Mar 23, 2017
Leah Lovatt on Mar 8, 2017
A bit bigger than expected (I have a small head) but still super awesome!
From Hobby to Business
I had always been interested in running my own store, whether it be online or on the highstreet. After developing an interest in sewing 2003 and having a love of making 3D objects out of any material I could find, I decided to move it into the business world this year (2013).
The company itself is still small, comprising of just myself however I do hope to eventually grow it and have employees or contract workers depending on what items will be made. It was only set up in April 2013 however my items are already being recognised on the cosplay scene.
Everything in store can be customised to suit the buyer's need. I am always trying to exceed my customers expectations, trying to go above and beyond what is expected of me. I love knowing that my products are loved and appreciated by their new owners and that I can enable people, who may not know anything about making items themselves, to join in at cosplay conventions and stand out in a unique way at parties.
Owner, Maker, Designer
Born in Hertfordshire, England, Emma grew her business from a simple sewing hobby. Originally just making plushies now she has expanded to costume accessories, jewellery as well as a variety of different plush designs.
All items are hand made unless otherwise stated and are generally made to order, once the order is placed
FishPish is a company of one (1) based north of London in Great Chesterford, England, UK
If there are any questions regarding your order which are not covered below, please contact me via the Etsy messaging system
Accepted payment methods
Please see 'Additional Information' for information about custom items
All prices are in GBP (£)
No other payment options are currently available
All items are shipped on Monday, Wednesday, Friday unless otherwise stated or agreed. They are sent standard 1st class mail or Airmail unless stated otherwise on the listing itself.
All items can be combined for postage discounts, these are stated on each listing. Most combined orders are sent 1st class recorded within the UK
If you wish to have the item sent special delivery or recorded, please contact me before purchase and I'll set up a custom listing for you
Postage generally takes up to 3 working days for the UK
International postage generally takes between 5 & 14 working days to arrive
Working days being Monday - Friday
These dates ARE estimates, and even if your item is estimated to arrive by a certain date, it may take longer. I can only control when an item is dispatched, once it has left me it is up to the postal service to ensure it gets to you within the estimated dates listed above.
Therefore I cannot guarantee arrival by a certain date, however I will attempt to dispatch the item as soon as possible after the order has been placed so as to increase it's chances of arriving before the required date.
*International Customers Wanting an Item by a Certain Date*
Should any of my international customers (anyone outside the UK) require an item by a certain date please take the latest date of dispatch and arrival as the estimated arrival time to yourself.
E.g. If you wish to purchase an item with a 3-5 day processing time please assume the item will take 5 days to make/send THEN as the estimated international shipping times are 5-14 working days assume it'll take 14 days to arrive to you. Giving 19 working days as the ETA for your item.
Although items normally arrive earlier rather than later within estimates, estimating the longer times will help you know that your item should be there before your required date. Again, as mentioned previously, these are estimated times and due to delays etc sometimes experienced by the Postal Services it still could take longer to arrive
*Correct Postal Address*
Please ensure the correct postal address is supplied as the sender (myself) cannot be held responsible if address was supplied incorrect. Addresses are only checked by myself when buying a custom item outside of Etsy, a different address is supplied via PM or if two address are supplied. In other cases (i.e general orders of stock items on Etsy) I will ship to the address given by Etsy and will not check the address as it will be assumed correct. If the item is returned due to incorrect addresses, the buyer will need to pay additional charges to have it sent again or arrange pick up from the seller
Unless mentioned otherwise all items in the store are sent via first class post or airmail. These are NOT tracked and so do not have a tracking number, sending number or any way to find them if they are delayed. If you wish for your item to be tracked, you must contact me before purchase so I can create a listing incorporating the required postal service
First, Second, Recorded and Airmail are not a guaranteed service, I.e. not guaranteed to arrive by a certain date, as the postal service(s) do not guarantee their services, except for Next Day/Special Deliveries which are guaranteed by 1pm the next day (Monday to Friday delivery). This Next day/Special delivery service is available in the UK only. Therefore no compensation can be given for items arriving outside their delivery times, unless sent via the Special Delivery method (UK Only)
Currently there is no guaranteed service for intentional buyers
*Customs Fees, Income Taxes Etc*
It is the buyers responsibility to pay for any customs fees, income taxes etc that their Country may charge for buying abroad. If you have any questions regarding this, please contact your Countrys Border Control.
All my items are sent from England, United Kingdom (Britain)
If you believe your item is late and it has been sent via Special Delivery please contact the Studio. Compensation can only be given should the order arrive outside of it's 1-working day estimate after dispatch and if deemed late by the Royal Mail (shipping company).
During winter, especially around Christmas, delivery times will likely extend due to the strain on the postal service and weather. Please be sure to take this into account when buying for a certain date within the winter season (November to January)
Please see my Facebook page for updates on last posting dates during the winter season; http://Facebook.com/EmmaCainArtist
Refunds and Exchanges
Returns and exchanges are happily accepted within reason, however the buyer must email me stating why they wish to return the item within 7 days of receipt. The item must then be returned within 7 days of the return acceptance email for UK orders, or within 14 days for Worldwide orders.
Items being sent back are highly advised to be sent via a tracked service or at worst a proof of posting should be recieved from the Postal Company upon sending. Any items lost in transit on their return back will not be refunded by myself. Any refunds in that case will need to be taken up with the postal service you used, e.g Royal Mail.
Please also make sure to use the correct postage, if any charges incur due to improper postage being paid, this amount will be deducted from the refund you will receive or will be added onto the amount needed to pay for the exchange.
FOR REFUNDS; When the item is received and it is deemed to be in the same condition it was sent in, a refund will be given for the full item price only (not P&P) unless otherwise agreed, in which case a full refund will be given, not including the P&P to return the item to myself.
FOR EXCHANGES; Once the item is received and it is deemed to be in the same condition it was sent in, a listing for the postage to send out the new item (plus any extra charge, if there is a price difference for example) will be created. Upon payment of this exchange listing the new item will be sent out.
Returns/exchanges are NOT accepted on custom made items, due to them being made to the specifications of the buyer. This includes but is not limited to custom plushies, wings, custom colour ears, tails or horns
The seller (myself) reserves the right to continue making the plush or custom item if it has been cancelled and sell via a convention or online, should the item be near completion. This applies even if the item is of the buyer's own design. Please see 'Additional Information' below for more information on Custom Item Cancelation
If your item has not arrived, refunds cannot be given until AFTER 25 working days from dispatch for international buyers or after 20 working days for UK buyers. This is when the postal service classes items as lost. If items have not arrived after this time (25/20 working days) a full refund will be given or a replacement sent
NO REFUND/COMPENSATION IS GIVEN IF AN ITEM ARRIVES OUTSIDE IT'S ESTIMATED ARRIVAL TIME, UNLESS SENT VIA SPECIAL DELIVERY (UK ONLY) - PLEASE SEE 'DELIVERY POLICY' FOR MORE INFORMATION
If your item has arrived damaged, you must email me ASAP. Include photographs of the damaged item and the package it was sent in. Photos of both of these are required to make a claim. If photos cannot be provided for any reason then nothing can be done.
Refunds, compensation or exchanges are happily given if items arrive damaged and photo proof has been given.
I cannot be responsible for wear and tear on items or accidents i.e. bumps, drops, hungry or interested kids or pets.... Refunds/exchanges/compensation are not given in this instance
Additional policies and FAQs
All custom items must be paid in full before work commences. Deposits for securing a commission slot are preferred if you are pre-ordering a slot for a future commisson session, as slots tend to fill quickly and are not secured until a deposit is paid.
A deposit of 50% is required to researve a plush making slot or a custom item. This deposit is NON REFUNDABLE
Custom items are sent via special delivery only, which is tracked for both UK and International customers.
When booking a slot for a plush making season; Slots are not transferable between seasons
Custom items cannot be returned once received by the buyer.
Custom items cannot be cancelled once paid in full.
If a payment plan has been agreed and you cancel part-way through, the seller (myself) reserves the right to continue making the plush and sell via a convention or online should the plush be near completion, this applies even if the plush is of the buyer's own design.
Quotes, particularly for custom items, are valid only for one month from quotation unless otherwise stated by the seller. After the month is up, the quotation price could change, particularly if the quote is given in any currency except GBP (£) due to conversion rate fluctuations
There is often a waiting list for custom plushies, please contact me for current waiting times.
Daily/weekly update/progress photos and information are not provided as standard. If you require update information on your order, you must email me when you require an update, and an update will be given when available. Please note however that emailing asking for updates frequently can hinder progress of not just your order, but others also.
Updates are generally only given when the order is started, when it's due to be completed and when it is sent.
*Additions and Alterations to Custom Orders*
Additions can be made to custom orders by the buyer even after payment and as long as it is before dispatch. However a new invoice may need to be made if the original order has been paid and the additions incur additional charges. Please contact me if you have any questions regarding additions. Please note additions are not the same as alterations. If alterations are required you will need to contact me to ask if it possible to do them as they are not always possible once the plush has been started
My plushies are hand made and have no small pieces which are likely to fall off, but they are not CE certified and as such should not be given to children. They are designed only as collector pieces (for ages 14+), but can handle light play and hugs
All jewellery made by myself is not for young children under 16 due to small parts.
Costume items are not toys, however have been made with children in mind. They have no removable parts except the clip in ears, with which adult supervision is highly advised. It is recommended that clip on ears only be given to children ages 14+
Adult supervision is recommended with all costume items if the child is under the age of 14
*Bulk / Wholesale order information*
Bulk orders are welcome on most pieces, however limits apply;
For horns/ears of any size = Max 50
For Plushies of a small to medium size/complexity = Max 15
For Plushies of a big size/complexity = Max 10
For other items, please enquire
Times for dispatch and prices will vary depending on quantity and item and will be provided upon enquiry, rush orders cannot generally be applied to most bulk orders, in particular; plushies. Please contact me for more infomation.
Discounts for bulk orders are not accepted, even though a large number has been ordered, they are still completed one at a time. Postage however is capped at a lower price than if bought seperately
Bulk orders require at least 50% deposit which is not refundable once materials are bought in to make the order. Price of a sample is not included in this 50% and must be paid separately, and in full, before the sample is made.