FiveAndNineteen's Shop Policies
Thank you for stopping by our store and visiting.
Our store sells original paper dolls and other paper creations lovingly designed by Megan. Each doll has dozens of hours in the creation of the design and may be available in more than one size. Many other paper creations as well as wooden thaumatropes are available, also.
Our sister store, FiveandNineteen, Too, also sells knitted items and other yarn crafts.
We accept PayPal only on international orders. For domestic orders (United States) we accept PayPal, money orders, and personal checks. PayPal accepts all major credit cards through secure processing.
For domestic orders we are happy to accept personal checks but we must wait until the check has cleared the bank before we send you your purchase.
Items will ship within 2-3 days. Often on the same day that you purchase them unless it was purchased with a personal check. Please allow 3-4 days for the item to reach you after we've shipped it. International orders will usually arrive in one to two weeks.
Refunds and Exchanges
Contact us and we will work something out. We will provide a refund or exchange for any items in original condition less shipping charges. We must receive the returned item before we send out a replacement item or give you a credit. Please notify us before you return the item. This must be done within 2 weeks of the original payment.
Additional Policies and FAQs
If you need to ask us questions, please convo us through Etsy!
If you're seeking a custom design, feel free to contact us as well - we can't guarantee we'll be able to accommodate, but we'll sure try and see.
Last Updated March 25, 2014