Floral Creation by POMA
FloralCreationbyPOMA's Shop Policies
Welcome to "Floral Creations by POMA" online Policies
Our customers return time and time again because they are completely satisfied with their purchases and our Customer Service. We want all our customers to be completely satisfied with their purchases. Should there be a problem, please contact us via email within 5 days of receipt of your purchase.
Secure Online Payments may be made using your credit card, debit card, or Paypal. Floral Creations By POMA also accepts Money Orders. Payment is expected within 48 hours. Mail in payments (cashier's checks and money orders) should be received within 5 days. All mail in payments must clear the bank system before merchandise can be shipped.
We only ship to continental US Locations at this time. We ship all orders within 2 business days after receipt of payment. We use the shipping services of UPS or USPS whichever is most economical.
SHIPPING INSURANCE AND CLAIMS
Purchasing shipping insurance is strongly recommended. PLEASE NOTE: If the purchaser does not opt for the insurance offered, they assume all responsibility for any loss or damages incurred during shipping. Floral Creations By POMA is Not liable for refunds due to loss or damage by the shipper unless the buyer purchased insurance.
Refunds and Exchanges
PACKING OF YOUR FLORALS
Florals are packed very, very well. However upon arrival, a bit of "fluffing" may be required to bring the Floral back to its Original Beauty. This is normal. Great care is taken in the packaging of your purchase. However, in the unlikely event that your item is damaged in transit please keep all packing material, notify the delivery driver if external damage is evident, and notify us as soon as possible. We will be happy to file the insurance claim for you and follow up to ensure your refund is credited back to you as soon as possible. Do NOT discard any packing material or any damaged product as the shipping company has the right to pick up the package from your home. Failure to follow these procedures may result in a rejected claim.
We want all our customers to be completely satisfied with their purchases. Should there be a problem, please contact us via email within 5 days of receipt of your purchase. Items returned without proper authorization will be refused and all shipping charges will be the responsibility of the shipper. If a return is authorized, a Return Authorization Number (RMA) will be issued with explicit instructions for the return. We must receive returned items within 10 days of issuance of a Return Authorization Number.
Shipping fees on returns are not refundable.
Returned items should be packaged securely in their original packaging and original condition, and MUST be insured for the value of the item. The original packing slip along with your Return Authorization Number must be included in the package. Returned items which become lost or damaged during shipping and have NOT been insured shall VOID all refunds or store credit.
Additional Policies and FAQs
CLEANING SILK FLORALS OR ARTIFICIAL PLANTS
There is a simple way to clean your artificial plants (Silk or Artificial). Artificial plants, especially silk florals, are very resilient and will look new again after following these procedures.
At least once a month use a feather duster to lightly remove accumulated dust from the plant or arrangement.
When you can no longer remove the accumulated dust with a feather duster, silk flowers and artificial plants should be deep cleaned. Once you are in the mood you might as well clean them all at the same time.
First test a plant or silk arrangement to see if it will clean up easily by water spraying. Take a leaf off the item from an inconspicuous place (normally the back of the arrangement). Run it under tap water or spray it with the hose or sprayer that you intend to use. Shake it and let it dry. If it looks good, the entire artificial plant or silk flower arrangement will clean up the same way.
The quickest way to clean artificial plants and silk florals is to use plain water. The easiest way is to take the plants outside and spray them with a hose. IMPORTANT: Make sure the water pressure isn’t too high. You aren’t trying to blast the plants, just to clean them. Do not use outside water if it is tapped from a “reclaimed water source”. It would be best to use “house water” so lime and other deposits are not sprayed on the plant. If the artificial plant can be removed from its container it will be easier to clean. Silk Floral arrangements do best when left in their vase so not to disrupt the location of the flowers. If you are unable to use a hose outside, a bathtub or shower that has a sprayer is the next best place to clean them. In fact it is recommended a bathroom sprayer be used instead of a hose on Silk Floral arrangements.
After a light spraying, shake the item and allow it to dry in the sunshine. Most small plants or floral arrangements can even be submerged in water without hurting them. Just make sure the vase/container does not retain water.
Remember: Silk florals will last a lifetime. If they should start to lose their luster, simply spray the greenery with a basic “Leaf Shine Lustrant” and the flowers with a “Silk Plant Cleaner”. Both are reasonably inexpensive and can be purchased from most craft or hobby stores (i.e. Michaels, Walmart, K-mart, Joann’s Fabrics, etc). Happy artificial plant and silk floral cleaning!
Last Updated February 4, 2011