FlowntheCoup

Handmade artisan jewellery made in Melbourne

Melbourne, Australia · 29 Sales

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Josephine Abbatangelo

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Josephine Abbatangelo

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Shop policies

Last updated on January 14, 2015
Welcome to Flown the Coup specialising in handmade jewellery.

Keeping my customer's happy is my top priority. If you're unsatisfied with your shopping experience for ANY reason, please don't hesitate to contact me. I promise to promptly resolve any issues as best I can.

Take a moment to read my shop policies below. Make sure you're comfortable with them prior to making a purchase. If you have any questions or concerns about my policies, feel free to contact me via an Etsy convo.

Josephine

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
Your satisfaction is of the utmost importance to me. If, for ANY reason, you’re dissatisfied with your purchase, please don't hesitate to contact me. I do offer refunds and exchanges.

In order to be considered for a refund or an exchange, please CONTACT ME
(via an Etsy convo) WITHIN 15 DAYS OF RECEIVING YOUR PURCHASE.

Unless the mistake is on my part, all shipping charges (initial and return) are not refunded and remain the buyer’s responsibility.
Payment
Payment is due at the time your order is placed and is accepted through PayPal.

If you're new to Etsy and need assistance making a purchase, click on the link below.
http://help.etsy.com/app/answers/detail/a_id/339

If you don't have a PayPal account and would like to pay by credit card, click on the link below for instructions on how to set up an account with your credit card.
http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/

If you have any difficulty placing or paying for your order; please contact me, and I'll try to resolve any issues.

*CANCELLATION POLICY*
Only transactions in which the purchase has not yet been shipped may be cancelled. As long as I haven't shipped your order, I'll issue a full refund through PayPal. If you decide to cancel a transaction, please notify me immediately to avoid paying shipping charges. If you wish to cancel your order after I've shipped it, it will be considered a return, and the shipping costs remain the buyer's responsibility. Please see my return policy below.
Shipping
*SHIPPING ADDRESS*

IMPORTANT – I ship to your ETSY ADDRESS. So please make sure that your Etsy address is correct. If you’d like your order shipped to alternate address, contact me at the time your order is placed via an Etsy convo. You can also leave me a message in the "note to seller" message box at the time you place your order. So, don't forget to double check your Etsy address, as I will not be held responsible for orders lost because the address provided was the wrong one.

*SHIPPING SCHEDULE*

Your order will be shipped within three business days from when I receive cleared payment. Usually, I do not ship on weekends; however, if you have an emergency and need your item ASAP, send me a convo. I'll try my best to accommodate your request. ASAP shipping may involve additional shipping costs. If this is the case, I will either bill you for the additional shipping costs or adjust the listing to reflect the new shipping cost. Either way, I'll contact you as quickly as I can to discuss options.

*USA CUSTOMERS
Please note articles over 500g and all ECI and EPI services will be subject to an additional $9 security surcharge and may face transit delays of up to 48 hours.


*COMBINED SHIPPING REQUIREMENTS*
To qualify for combined shipping, all items must be paid for in one single transaction/order. I may not be able to discount the shipping costs on multiple orders, even if placed and paid for on the same day. All items with combined shipping will be mailed in the same package.
Additional policies and FAQs
*CUSTOM LISTINGS*
I’ll be happy to create a custom listing for you, if you would like a larger quantity of a certain item. Please don't hesitate to contact me if you'd like something specific that you don't see in my shop. I have quite a large inventory; and I may have what you need, but just haven't listed it yet.

Once I’ve listed a custom order, payment is appreciated within 5 business days.


*FEEDBACK*
I truly appreciate positive feedback. If, for any reason, you’re unhappy with your shopping experience at Flown the Coup, I want to know. I'd truly appreciate it if you'd contact me BEFORE leaving negative or neutral feedback. Your satisfaction is extremely important to me, and there may be something I can do to make a less-than-positive experience, a better one.


*COLOR DISCLAIMER*
I photograph my items under natural light conditions. Even though I do my best to represent my items as accurately as possible, there may still be differences between how they look on my computer and how they look on yours. Unfortunately, this is unavoidable, since computers differ from one to another. Please keep this in mind when buying items from my shop.


*VINTAGE PRODUCT DISCLAIMER*

Some of the items in my shop are vintage. Some are many decades old; and therefore, may have tiny imperfections which are telling of their age. These imperfections may include scratches, discoloration, and/or chips. Before listing an item in my shop, I thoroughly examine it to make sure that there are no flaws that detract from the item's beauty. In most cases, tiny imperfections in antique elements add to the charm and uniqueness of the individual piece. However, if you are unhappy with any of the items that you purchase from my shop, please contact me immediately, so that you can be considered for a refund or exchange.


*CARE INSTRUCTIONS FOR JEWELLERY*
Please don't sleep in earrings, keep perfume and water away from direct contact with jewellery... all of these things will degrade the glue and resin on each piece.