FolkHeartRecords' Shop Policies
Good day, good friend!
And welcome to Folk Heart Records!
Please feel free to convo us to discuss details of your order and any questions you may have. We want you to be happy!
Have a wonderful day and enjoy browsing through our treasures, and thank you so much for visiting us at FolkHeartRecords.etsy.com :D
If you are new to Etsy, you may find the following link most
helpful if you are interested in purchasing our items on on Etsy...
We begin preparing your order for shipment when we receive your payment.
At this time we only accept payment via PayPal. If don't have a PayPal
account, you can still pay by credit card through PayPal.com. If you have questions this link may be the solution to your problems...
We require that the payment be made at the time of purchase. Please let us know if you have a problem.
In order to prevent any sort of confusion, make sure that your Etsy shipping address is the same as your PayPal address. Otherwise, convo us at the time you place your order to clarify the address you would like to have it shipped to.
We aim to ship all orders within 24 hours. We will ship all orders within 24 to 48 hours. We use recycled shipping materials when possible, and all shipments are well packed for protection.
For our record mandalas and mirrors, we ship via USPS Priority Mail (2-3 days) in the U.S. and First-Class to everywhere else.
For our greeting cards, we ship via USPS First Class Mail unless otherwise noted.
If you need your package to be shipped faster, convo us to discuss methods and pricing. We will be happy to set this up with you by posting a special listing through which you can pay the additional shipping cost simply.
Let us know if you'd like us to gift wrap your item(s), and we're happy to include a personalized message and card.
This is a small household business. While unlikely, in the case of emergency or illness shipping may take more than 3 days. If this is the case we will notify you as soon as possible.
Refunds and Exchanges
We want you to be happy! If there is a problem please contact us and we will set it right!
If you need to contact us regarding an order, please let us know your details including:
-Your Etsy username
-Date of purchase
Additional Policies and FAQs
Our creations are handmade. We love that each one has a human touch, and that is part of what makes them special. All of the paintings on records are original paintings and will arrive looking just as they do in the photographs. We re-create our designs for the hand drawn cards, so there will be very slight variations in painting and drawing.
We would love to customize pieces for you, and we are happy to personalize them for you with a hand-lettered inscription. Simply convo us if you would like to request a specific item or variation on our items. We would gladly brainstorm with you on how to transform a piece to suit you or your occasion with something just right for you!
Last Updated April 26, 2012