FrancescaDeCaire

glass and fiber craft

Penfield, New York
1,103 Sales | 5 out of 5 stars

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Items

1103 Sales
 
Francesca DeCaire

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Francesca DeCaire

Reviews

Average item review
5 out of 5 stars
(371)
See reviews that mention:
Quality 34 Shipping 53 Customer service 20

About FrancescaDeCaire

Sales 1,103
On Etsy since 2011

Art brings people together and connects us in meaningful ways.

Working with a torch flame, I melt glass into whimsical beads. I also stitch fabric into anything from playful animals to practical gifts. My passion is to express emotions through art.

Shop members

  • Francesca DeCaire

    Owner, Maker

    It means the world to me to share my passion with you.

Shop policies

Last updated on March 14, 2021

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Returns and exchange details
If you have any questions regarding a product please contact me before you place an order. I accept returns of unused items as long as you contact me within seven days after your package arrival date. Once I receive the items in their original unused condition you will be refunded. You must ship items out within 14 days of their arrival date. The customer is responsible to pay for return shipping, unless I have accidentally shipped you an incorrect item. This is why I remind you again to please contact me if you have any questions at all regarding a product.
Shipping
Due to covid you may experience shipping slowdowns, especially First Class mail. In a worst case scenario you could be waiting 60 days for the arrival of your order and 120 days for international orders. This has not happened to any of my customers. Fingers crossed.

To non-US customers: COVID has substantially delayed the shipping times. Packages may take 1-3 months to arrive using the standard, lowest priced shipping option (which includes tracking). If you order using this cheap option, in doing so you accept that you will wait up to three months for delivery. (you have the tracking number) if you cannot locate it. Check with housemates, behind obstacles, and around your entrance for the package.

If an item arrives damaged, please send photos of the damage (both the item and the outer packaging) and we can work out a replacement or refund. Damage claims must be submitted within five business days of delivery.
Additional policies and FAQs
It is rare for me to take custom orders due to the nature of my process, but it doesn't hurt to ask. I require a non refundable deposit before I begin working on a custom project.