FrejaToys

→ You are not pleased with items:
If you are not satisfied with your items / service for any reason, please contact us with the problem before leaving a feedback.

→ Returns and exchanges:
• Returns are accepted within 3 days of packaged received.
• If a customer is unhappy with the purchase it may be returned for a refund, except for shipping cost. After the item has been returned, the original purchase price will be refunded to the customer via PayPal.
• If your package has been returned to us as unclaimed we cancel your order (we make a refund of the original item/items price, except for shipping cost).
• If we make a mistake - we will correct that. Please message or email us at frejatoys [!at] yahoo.com if you have an issue with what you ordered. We strive for 100% customer satisfaction!
• Don't want to wait till packages come back to us? - Send us the scan or photo of shipping receipt of the package - we'll proceed you return / exchange immediately.

→ Items Lost or Damaged in Transit: Once we place the item in the mail it becomes the responsibility of the International Post or the UPS.

→ Lost Packages:
• We can not be responsible for lost packages during Custom Inspection or Postal carrier error.

I accept PayPal or credit cards. Purchases will not be shipped until payment is confirmed. Payment is due within 3 days of purchase, otherwise the sale will be canceled.

If PayPal payment is not possible, just click the PayPal button when you go through the checkout and look for the link to pay with your credit card.

Note: orders will not be shipped until payment is received.

→ Terms & Delivery time:
INTERNATIONAL Customers:
Shipping time frame varies depending where you are. Delivery can take about 1-4 weeks depending on your location. The shipping to the US takes 7-10 work days, to Canada - about 2 weeks. The shipping to Europe takes 1-3 weeks, it depends on country (the UK - 7-10 days, France, Spain - 10-14 days, Germany - 2-3 weeks).
International orders may have a duty that is due when your order arrives depending on the country.
Buyers are responsible for any and all fees, taxes, duties, and custom charges that are associated with shipping to their respective countries.
We can not be responsible delays caused during Custom Inspection or Postal carrier error.

→ Shipping address:
Is your address current? Please make sure that your Etsy and Paypal addresses match. If they do not, and I am unable to contact you, I will send items to the address provided by ETSY. FrejaToys can not be held responsible for mail delays or orders "lost in the mail" due to undeliverable addresses.

→ Shipping method:
• All packages to the US and Canada are sent via UPS, to Europe and Japan - via international registered airmail from Ukraine.
It includes tracking number and insurance. Each package has delivery confirmation.
• Shipping times vary depending on your countries delivery system and how long it takes to go through customs. We cannot guarantee the shipping time frame with any international order.

→ Custom Fees and Duties
Please be aware, all custom fees and any duties are the sole responsibility of the buyer. The buyer is responsible for all unexpected customs charges. Customs charges are not included in your shipping cost (except for the UK!). It is up to you - the buyer to check on these fees.
Customs limits of some European countries for duty-free import of goods:
*AUSTRIA - Customs duty: 0 to 17%
Sales tax: 20% of the CIF amount.
Duty-free threshold: parcels with a FOB value (declared value, excluding shipping and insurance) up to 22EUR (≈23.4USD) are not subject to any customs duties or sales tax. Parcels with FOB value up to 150EUR (≈159.5USD) are not subject to customs duties, but are subject to sales tax. Parcels with a value above this value are subject to both customs duties and sales tax.
*GERMANY - Customs duty: 0 to 17%
Sales tax: 19% of the CIF amount.
Duty-free threshold: parcels with a FOB value (declared value, excluding shipping and insurance) up to 22EUR (≈23.4USD) are not subject to any customs duties or sales tax. Parcels with FOB value up to 150EUR (≈159.5USD) are not subject to customs duties, but are subject to sales tax. Parcels with a value above this value are subject to both customs duties and sales tax.
*FRANCE - Customs duty: 0 to 17%
Sales tax: 20% of the CIF amount and customs duties.
Duty-free threshold: parcels with a FOB value (declared value, excluding shipping and insurance) up to 22EUR (≈23.4USD) are not subject to any customs duties or sales tax. Parcels with FOB value up to 150EUR (≈159.5USD) are not subject to customs duties, but are subject to sales tax. Parcels with a value above this value are subject to both customs duties and sales tax.
*SPAIN - Customs duty: 0 to 17%
Sales tax: 21% of the CIF amount.
Duty-free threshold: parcels with a FOB value (declared value, excluding shipping and insurance) up to 22EUR (≈23.4USD) are not subject to any customs duties or sales tax. Parcels with FOB value up to 150EUR (≈159.5USD) are not subject to customs duties, but are subject to sales tax. Parcels with a value above this value are subject to both customs duties and sales tax.
*SWITZERLAND - The customs duty is calculated on the type of product and its weight, not on the value.
Sales tax: 8% of the CIF amount and customs duties.

• Find us on
~ FACEBOOK: http://www.facebook.com/FrejaToys
~ Instagram: @frejatoys