Original knitted dolls, crochet jewelry and home decor
FrejaToys' Shop Policies
If you have any questions feel free to contact me any time.
Wholesale inquiries are welcome - contact me for terms and pricing.
We accept PayPal or Credit Cards only.
Due to high amount of orders your items will be made and shipped only after the payment is cleared. This means if you pay via Paypal e-checks there could be delay in 3-4 business days. You can check the status of your payment in your Paypal account or in the correspond invoice here on Etsy.
If you don't have Paypal account and would like to pay with your Credit Card, check this step-by-step tutorial on Etsy checkout:
→ Shipping address:
• Please make sure your Etsy address is correct during the checkout. We will send your package to this address and not the Paypal one. Contact us as soon as you can if you need different address to ship your order.
→ Terms & Delivery time:
Please, pay attention, that Estimated Delivery Date is not a guarantee, but most likely you'll receive your order in that time frame.
• Your package will be shipped within 3-6 days after cleared payment for most items. For the custom made items processing time can take up to 2 weeks.
• Delivery via regular method takes about 1-3 weeks (sometimes up to 1 month) depending on your location. The shipping time to US, Canada and Australia takes 2 - 4 weeks. The shipping time within Europe takes 1 - 2 weeks.
→ Shipping address:
• We send order to Etsy shipping address and not the PayPal one. Please, make sure it's correct!
• You can change shipping address after purchase if your order has not been shipped. Please, convo us with the correct address as soon as possible.
→ Shipping method:
• All packages are sent via international registered airmail from Kiev, Ukraine.
It includes tracking number and insurance. Each package has delivery confirmation.
Please note: some local postal services do not provide on-line tracking for international registered airmail. Such as: Germany, UK, France, Italy and Australian post. So we can track your package only while it's in Ukraine.
• Express shipping via EMS is available upon request. Please contact us if you need it before placing an order, so we can adjust shipping prices.
Shipping charges for EMS is $45 for any amount of items and destination country. Delivery time: 7 business days.
→ Custom Fees and Duties
International customers are responsible for any fees, taxes, and duties associated with shipping & purchasing to their respective countries.
Refunds and Exchanges
→ You are not pleased with items:
If you are not satisfied with your items / service for any reason, please contact us with the problem before leaving a feedback.
Friendly customer service is our first priority and we'll do our best to solve the problem in reasonable for you way.
→ Returns and exchanges:
• Are always welcome.
• Time frame: 2 weeks after you have received the package - items should be shipped back only to us within that time frame, not delivered.
• Don't want to wait till packages come back to us? - Send us the scan or photo of shipping receipt of the package - we'll proceed you return / exchange immediate.
Additional Policies and FAQs
Find us on FACEBOOK: http://www.facebook.com/FrejaToys
Unfortunately we do not offer custom orders at this time, except items that have customizatiom options in their descriptions.
Last Updated February 18, 2015