Announcement We will be moving in the next few months therefore, will temporarily close our shop. Sorry for the inconvenience, but we hope to be serving you again soon!
We will be moving in the next few months therefore, will temporarily close our shop. Sorry for the inconvenience, but we hope to be serving you again soon!
jarsKane on Jul 31, 2014
These turned out great. Came in perfect time, packaged well with none broken in shipment. I put them in the freezer for the day prior to packaging them for the event favors. I AC they lasted in the July heat very well even past the event.
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Most of our products are made fresh to order, so please allow up to 48 hours to process and prepare them plus 2-3 days for transit. One exception is with French Macaron orders, it will take 3-5 days to process plus 2-3 days for transit.
We reserve the right to refuse service to anyone at anytime.
Orders received between Wednesdays through Sundays will be shipped the following Monday.
Since our products are perishable and cannot withstand hot weather, please inform the recipient of our products in advance to the expected delivery or provide a business address to ensure someone will be there to receive the goods. French Twist will not be held responsible for items left unattended, stolen, or damaged.
Most of our products are made fresh to order, so please allow up to 48 hours to process and prepare them plus 2-3 days for transit.
French Macaron orders will take 3-5 days to process plus 2-3 days for transit.
**Combine shipping discount does not apply to multiple destinations.
Refunds and Exchanges
Refund due to a defective product will be subject to review on a case by case basis and merchandise must be returned complete and uneaten. All refund requests must be made within three days of receipt.
French Twist reserves the right to refuse a refund for the following reasons:
•Packages where left at the door steps by UPS, are stolen, damaged or melted.
•Purchases returned as undeliverable because of incorrect delivery address.
•Delivery delay caused by bad weather or third party carrier or other situations out of our control.
Additional policies and FAQs
***All of our products are made in a facility that process egg, wheat, honey, milk, soy, peanuts and tree nuts. If you are allergic to any of the ingredients above, please do not consume our products.***
Our products are best when consumed upon receipt!
Confections may be stored in an airtight container in a cool dry place to be consumed within 2 weeks.
French Macarons and other baked goods may be kept for 2 weeks in the freezer in an airtight container. Please allow the baked goods to thaw to room temperature before eating. All baked goods are to be consumed within 2 weeks.