I pack each order with care and ship in rigid, cardboard mailers. If something does get damaged during shipping, please contact me ASAP so that I can correct the problem.

I want you to be happy with your handmade banner purchase. Banners can be returned (at your expense) within 7 days of receiving them for a refund. Once I receive the item, I will refund your full purchase price. No shipping fees will be refunded. Items must be returned in original condition. Any damaged or used items cannot be returned or refunded.

Balloons cannot be refunded if popped or used. If there is a manufacturer defect with balloon, please contact me with details.

►►►BANNER ORDERS: Please allow up to 5 business days PLUS delivery time for your handmade banner to arrive.

►►►BALLOON ONLY ORDERS: Please allow 1 business day PLUS delivery time.

►►► U.S. DELIVERY TIMES ◄◄◄
Standard/First Class: Estimated 3-5 business days.

Priority Mail: Estimated 2-3 business days to receive. Priority Mail upgrade available at check-out from drop-down menu.

Delivery times are not guaranteed and are only estimates provided by USPS.

►►► USA SHIPPING UPGRADES ◄◄◄
Any First Class/Standard shipping order within the USA can be upgraded to Priority Mail by selecting it at check-out. Priority Mail delivery times are not guaranteed, but orders typically arrive within 2-3 business days within the USA. I also offer FedEx delivery options. Please contact me with the ship to zip code and I will look up FedEx delivery options for your order.

►►► INTERNATIONAL DELIVERY TIMES ◄◄◄
International First Class Mail: Please allow 2-6 weeks for your order to arrive.

Shipping times are not guaranteed and can vary due to customs in your country. If you need your item quicker, I can ship International Priority Mail. If you want your order mailed International Priority, please contact me before purchase so that I can let you know the total price to ship your order.

Customer is responsible for any duties, custom fees or taxes charged by their country. All USPS customs mailing forms will be filled out correctly.

I will ship to your Etsy ship to address. If you need a different address, please add a note to "message to seller" at check-out or contact me ASAP.

All orders must be paid for before I start work on them.

I accept payments through Etsy Direct Check-out and PayPal. Both accept Visa, Mastercard, AMEX or Discover. You can also purchase with your PayPal account.

For more information on checkout:
http://www.etsy.com/help_guide_checkout.php


FAQ's:
►►► Do you offer custom word banners?
I can make a banner that says anything you like! I have 5 inch tall letters that are $1.25 per letter if made in solid color cardstock. My 5 inch tall glitter cardstock letters are $1.50 each. I can make my banners in any of my cardstock color combinations that you wish. You can see my color charts for solid color cardstock or glitter color cardstock and twine in the last two photos of each banner listing. Please contact me for a reserved custom listing that will include all of the details for your custom word banner.

►►► How long before my banner order ships?
Once payment is received, your banner will be handmade to order in your custom color choices. Please allow 3-5 business days for me to hand make your banner and get it in the mail. I work on orders in the order payment is received, which means my turn around time can change quickly. If you have a time sensitive order, please contact me before purchase so that I can give you my current timeline. Once order is received, I will contact you through your Etsy account with an expected ship date.

►►► How long before my balloon only order ships?
Balloons are ready to ship in 1 business day. If you purchase a banner with your balloon, then balloon will ship with your handmade banner in 3-5 business days. Balloons always ship free with banner purchase!

►►► How long will it take me to get my order once it has shipped?
Within the United States, USPS estimates First Class mail will take about 3-5 business days to receive. If you upgrade your shipping to Priority Mail at check-out, then it's estimated to take about 2-3 business days. Due to customs, International shipping times vary greatly. Please allow 2-6 weeks for your Intentional order to arrive. During the holiday season (October thru December) USPS can be dreadfully slow, so I recommend allowing plenty of time for shipping. I've had orders within the United States take upwards of 3 weeks and international 2 months to arrive during the winter holidays. If you have a time sensitive order, please contact me first so that I can give you my current production time.

►►► Do you ship Overnight?
I am now offering FedEx overnight delivery. Please contact me with your zip code along with what you would like to order, so I can look up the delivery cost. FedEx overnight delivery service starts at $25.00 and goes up depending on location and weight.

►►► Can I get a different cardstock color?
Yes, all of my banners can be made in different cardstock colors than shown in the photos. I currently have a selection of over 30 different solid cardstock colors to choose from and 6 glitter cardstock colors. Each banner listing shows a cardstock color chart and states towards the bottom how to customized your cardstock colors.

►►► Do you smoke or have pets?
All my items are created in a smoke free, pet loving home.