Announcement Welcome to Fretworks Designs! We design and fabricate fretwork panels and screens to fit your needs.
Welcome to Fretworks Designs! We design and fabricate fretwork panels and screens to fit your needs.
Miss Vera on Apr 22, 2015
Gorgeous piece. Donna worked with us on our custom design ceiling medallion. We are planning to use it as a wall hanging as opposed to the ceiling and the piece turned out beautifully!!! Thank you so much! Vira & Malc :)
If you wish to have a custom design made, please contact us for rates.
If we did not meet your expectation, please contact us first instead of leaving a negative feedback. Most issues can be simply resolved by a straight communication. We appreciate if you give us a chance to resolve issues personally. Thank you for your understanding and cooperation
Accepted payment methods
- Accepts Etsy gift cards
For reserved listings, if payment is not recieved in 5 days of placing the order, you will lose claim to the item and the sale will be cancelled.
Refunds and Exchanges
Custom orders are NOT refundable.
Shipping costs are NOT refundable.
Please provide the following information when contacting us about Return/Exchanges:
- date of purchase
- your etsy screen name
- paypal email address
**Damages & Defects**
We ask customers to immediately inspect the items delivered. If any damages or defects were found, we will replace or repair the items without any additional cost to the customer. The damage or defect claim must be made within 3 business days of delivery.
Additional policies and FAQs
We want ordering to be as smooth and painless as possible. If you would like a quote, send us an email of what you would like; the application it will be used for, (i.e. panel insert, room divider, etc.); and exact dimensions. We will work you up a quote.
If you accept the quote, then we will create a reserved listing, and start drawing up your design in our CAD program. Drawings cannot be started until payment is received, since drawings can take a lot of time, which is included in the quote.
All drawings are sent for your approval prior to cutting. We don't want there to be any surprises when your item arrives!
We cannot offer refunds for custom orders.