handcrafted pottery dishes and wares
FringeandFettle's Shop Policies
Ladies and Gentlemen--welcome! Thank you for checking out my shop. I make functional pottery. Everything I make is food safe--I never use lead glazes, and everything can be put in the microwave and dishwasher--although I do support hand washing, since it is a work of art.
Pieces are made one at a time, by hand without any molds or casts. I hand paint, draw, or carve all my designs. This ensures that you will be getting a truly unique, heirloom quality piece.
I am happy to ship directly to gift recipients and include a complimentary gift note. Please convey your requests in the note to seller box during the Etsy checkout process.
I love hearing from my customers, so feel free to contact me with any questions.
Orders will be shipped within 5 business days upon receipt of payment. USPS is used for all shipments. All items are insured for shipment. I try to keep the costs of packing and shipping to a minimum and pass the savings to my customers, often re-using boxes and materials. I have averaged out the costs of shipping on the low end and this is what I charge for each item shipped within the continental United States or Canada. If you desire expedited shipping, I'll be happy to calculate the additional cost to do so.
I am also happy to ship anywhere in the world. Due to the size/weight of pieces the shipping costs will be evaluated on a case by case basis. I learned this the hard way, when I found it would cost $55 to ship a vase to Australia. Email me for a quote based on your location and piece.
Refunds and Exchanges
If an item reaches you in a damaged condition, I will gladly exchange it for a replacement for a similar item of equal value, or give you a refund. Please notify me within 3 business days of receipt if you receive a damaged item and ship it back to the studio. Buyer is responsible for the cost of shipping back to the studio.
I do my best to accurately depict and describe the items in my shop and I ask that you keep in mind that all items are made by hand and by nature have imperfections and variations. If you are unhappy with the items that you receive, please contact me and we will work together to resolve the issue. I want you to have a pleasant experience!
A return request must be made within 7 days of receiving an item and the item must arrive in the same condition in which it was sent or it will not be accepted. Returned items must be shipped within 7 days of the return request. Please contact me with any tracking info so I will know when to expect it. The cost of the item minus shipping charges will be refunded to the purchasers PayPal account within 7 days of receiving the item. Return shipping is the responsibility of the buyer.
Sale items, discounted mistake items and special orders are non-refundable.
Please repack your item carefully for shipping. I strongly advise purchasing insurance and tracking. If an item arrives back damaged due to insufficient packaging or if a package is lost, a refund will not be given.
Last Updated October 7, 2011