FritNChips' Shop Policies
I am am fascinated by the flow and movement of glass in the flame and am a UK based lampwork bead maker, glass artist and jewelry designer.
SRA member W61
I only accept payment by Paypal for all orders.
I try to ship your order within 48 hours of receipt of payment whenever possible except on made to order items where I aim to ship within 7-10 working days. Please ensure you have checked my shop announcement in case I am on vacation or otherwise away from my computer for any length of time.
I aim to ship your order within 2 working days after receipt of payment whenever possible except on made to order items where I aim to ship within 7-10 working days.
International customers: All international orders are dispatched by airmail; please let me know if you require additional insurance or tracking (additional charges may apply). Airmail from the UK to the US normally takes 7-10 days to arrive, but during the holiday period it can be much slower, so make sure you order your gifts in plenty of time. Any customs charges which may be incurred are the buyer’s responsibility.
UK customers: UK orders are dispatched by first class post; please advise if you require next day special delivery (additional charges may apply).
Refunds and Exchanges
If you are unhappy with your purchase for any reason, please let me know by email or etsy convo within 14 days of receiving it (email@example.com). Once you've heard back from me, please return the item undamaged in its original packaging within 14 days of contacting me. Once I've received the item, I'll arrange for a refund of the purchase price (excluding postage costs), or exchange the item for one of the same value if preferred. Outbound and return postage costs cannot be reimbursed unless the good received are damaged or faulty in some way.
Link to the standard etsy cancellation form, please print and return with any goods being returned - https://etsy1.app.box.com/s/gaow2mrx67khgbqlqk9p
Additional Policies and FAQs
All my glasswork and jewellery is created with love and care to the best of my abilities. Please remember that most of the beads and glasswork I offer are made of glass, and although all of my beads are properly digitally annealed, if they are dropped on a hard surface they may not survive the impact.
72 HA4 0DE UK
kitzbitz [!at] hotmail.co.uk
Last Updated June 13, 2014