FromBaliWithLove
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Shop policies
Last updated on
May 10, 2022
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Accepted payment methods
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If your package was lost in transit, I'll be happy to replace it for you, at no additional charge, given there is another item available the same as the one you ordered. If your item is no longer available, we can discuss other options. However, I'm not able to give refunds or exchanges. All sales are final. Thank you in advance for your understanding with this matter.
Payment
Payment is due upon purchase, via Paypal. If you are new to Etsy or are having difficulties with payment, you can find step-by-step instructions here: http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/
Shipping
Your purchases will be shipped directly from Bali, Indonesia via POS Indonesia Express International Service. Orders are generally processed within 3 to 5 business days and usually take around an additional 10 BUSINESS days for your shipment to arrive.
All purchases come with a tracking number that I will email to you once your order has been shipped. You can track your order by going to POS Indonesia's website (http://ems.posindonesia.co.id) and clicking on HOW TO TRACE. PLEASE NOTE: your package MUST be signed for once delivered. If for some reason, you have NOT received your package by the 11th BUSINESS day after placing your order, please let me know and I will personally follow up on your shipped pacakge.
***Also, I ONLY charge my customers the minimum shipping rate. I understand Indonesia is so far away and with today's economy, shipping is quite an expensive expense. So, please order as many items as you like, with no additional shipping charges to worry over.***
If you have any special shipping requests or inquiries, please write a note in the MESSAGE TO SELLER when you check out. Additionally, if you do not see your country location listed, please contact me directly for a shipping quote.
All purchases come with a tracking number that I will email to you once your order has been shipped. You can track your order by going to POS Indonesia's website (http://ems.posindonesia.co.id) and clicking on HOW TO TRACE. PLEASE NOTE: your package MUST be signed for once delivered. If for some reason, you have NOT received your package by the 11th BUSINESS day after placing your order, please let me know and I will personally follow up on your shipped pacakge.
***Also, I ONLY charge my customers the minimum shipping rate. I understand Indonesia is so far away and with today's economy, shipping is quite an expensive expense. So, please order as many items as you like, with no additional shipping charges to worry over.***
If you have any special shipping requests or inquiries, please write a note in the MESSAGE TO SELLER when you check out. Additionally, if you do not see your country location listed, please contact me directly for a shipping quote.
Additional policies and FAQs
***Again, I would just like to mention, if there is something YOU want in particular from Indonesia that is not listed in my Etsy shop, please don't hesitate to contact me directly and I will accommodate you the best way I can. Just think of me as your personal shopper!***