FrontierMillinery

Buyer MUST contact me for approval prior to sending any items for return. Any items approved to be returned or exchanged MUST be shipped back to me in unworn condition. Items that have been clearly worn or damaged after delivery (soiled, smelly, tampered/altered, discolored/stained, etc.) may not be refunded, or will only be eligible for partial refunds.

For returned goods, buyer is responsible for return shipping costs. For exchanged goods, buyer is responsible for paying the shipping cost for the returning item, while I will pay the shipping fee for the new item.

If there are any problems with your order, please contact me so we can work out an appropriate course of action!

METHODS: I accept payment through Etsy Direct Checkout and PayPal.

TAX: Colorado Residents: Please note that sales tax will automatically be added to your order at checkout. As a resident of the state, I am required to collect and report all relevant rates based on your location.

RESERVES: Payment is due immediately upon purchase. If you are interested in an item but can't make payment right away, convo me and I can put a temporary reserve on the listing you'd like to purchase until you're ready.

CANCELLATIONS: If you wish to cancel an order, you must contact me with a request to do so. Please let me know within 12 hours of purchasing if you need to cancel or change your order. I cannot cancel orders that have already shipped.

CARRIER: I ship via USPS. In-stock orders will ship within one to three days of receiving full payment. Custom made items will ship when completed and approved. If payment is received on Friday, Saturday, or Sunday, your item will most likely ship on the following Monday. Contact me before purchasing if you require a different delivery service or need rush shipping!

TRACKING AND INSURANCE: Parcel tracking is included with the shipping for each purchase. You will receive a shipping confirmation email with your tracking number once the item has been shipped. Domestic orders will be insured through a third party insurer. To add signature confirmation or other services, please send me a message before completing your purchase for an adjusted shipping rate. Please note that tracking and insurance are not always available for international orders.

INTERNATIONAL: I currently ship mainly to the United States, but am willing to ship internationally as well! If you are an international buyer interested in purchasing from my shop, please send me a message so I may calculate a shipping quote for you. Buyers are responsible for knowing their import and customs laws concerning banned and restricted materials. International customers should also note that they are responsible for any further customs fees, VAT, or delivery charges due upon receipt. These are not included in the item price or shipping fees and are the sole responsibility of the buyer.

CUSTOM WORK IS AVAILABLE! I would be more than happy to create a custom item for you. Just contact me and we can start brainstorming!

Custom orders must be paid for in full before I begin work on the project. Once the details of the custom order have been determined, I will create a reserved listing which must be purchased and paid for in order for me to begin work. Partial deposits and payment plans can be discussed if needed.

My Shop Policies apply to all orders, including custom orders. Please expect custom orders to take some extra time. Time required for custom orders, as well as any other order-specific terms, will be determined in our messages together.

HAT SIZE: Measuring for your hat size is easy! Wrap a measuring tape comfortably around the widest circumference of your head (across the forehead, widest part of the back of the head, and just above the ears) and note the measurement. An extra set of hands can be helpful for this, if you can find a friend to assist! Keep your head level, facing straight ahead, and keep the tape parallel to the floor. The tape should be snug, but not too tight - basically, it should feel just as you'd want the fit of the hat to feel on your head! I can work in both standard and metric units, whichever is convenient for you.

For costume hats, please consider if you plan to wear a wig with your hat! Wigs increase head size. My standard allowance for wigs is an additional 1" to head size, but if you require a different allowance please let me know!

Please contact me if you have any further questions on measuring for hat size, I'd love to ensure as best a fit as possible for you!

If you have a question concerning anything I have not addressed here in these Policies, or a question about any item listed in my store, please don't hesitate to contact me! I am absolutely willing to work with you to create the perfect piece for you and to address any concerns before, during, or after you order!

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights include:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Allison Lyndes, am the data controller of your personal information. If you have any questions or concerns, you may contact me at frontiermillinery [!at] gmail.com.