G2HDesigns' Shop Policies
Welcome to G2H Designs! We hope you find just what you are looking for, and if not, we love doing custom orders! Let us know if you want something in a special color, or if you had a design in mind.
If you have any additional questions, comments, or concerns please convo us and we will be happy to assist you!
We accept PayPal for payment. You can use your credit card through Paypal even if you don't have a paypal account .
Need help with checkout? http://www.etsy.com/help_guide_checkout.php
Payments through PayPal must be received within 48 hours of purchase, or the transaction will be cancelled and items will be returned to the shop. If you are having technical difficulties with PayPal, please contact me to let me know and avoid the cancellation of your purchase.
Residents of Texas are subject to sales tax of 8.25%. PayPal will automatically add the tax onto your purchase price,
We ship items once a week via USPS regular mail and with delivery confirmation.
WE ALWAYS SHIP TO YOUR PAYPAL ADDRESS. PLEASE CHECK AND MAKE SURE THAT YOUR PAYPAL ADDRESS IS THE CORRECT ADDRESS TO WHICH YOU WOULD LIKE THE ORDER MAILED.
Third party shipping is available for gifts. Please let me know the address to ship to, any note you would like on a gift card, and the address to which I should send the invoice.
The shipping charge includes both the cost of shipping, handling and the materials used (bubble mailer, box, ribbon, tissue, etc.)
If you wish for your piece to be insured, I am happy to do so but an additional charge will apply. Contact me through Etsy first and I will give you a quote.
If you have a special shipping request, convo me prior to your purchase and we'll work out pricing, etc.
Refunds and Exchanges
We cannot offer refunds, but will be happy to exchange items buyers are unhappy with. Items that are not personalized or custom made can be exchanged for a comparable item, however, WE MUST RECEIVE the item to exchange within 14 days or the original shipping date. Return shipping is the responsiblity of the customer.
If an item is lost or damaged in the mail please contact us via email g2hdesigns [!at] yahoo.com. Once the damaged item is recieved a replacement will be shipped back, custom orders are not returnable.
There are no refunds or exchanges on personalized items unless the item is defective. This does NOT include items that are too big or small. If you have any doubt about sizing, please convo us for a size chart or garment measurements.
Additional Policies and FAQs
❤ - ❤ - ❤ TURN-AROUND TIME ❤ - ❤ - ❤ Current processing time is a maximum of 7 Days from the time ALL specifications and payment are received. This does not include shipping time. Please add an additional 2-5 days for shipping time. I'll get your custom order to you as quickly as possible.
❤ - ❤ - ❤ Due to ever changing fabric prints, we cannot guarantee that all designs as they appear online will be available.
If you are interesed in an item, but would like it to be custom made please contact us.
We love doing custom orders! Let us know if you want something in a special color, or if you had a design in mind!
PLEASE NOTE: All pieces are created by hand, so no two items are identical. That’s the beauty of the product! Please allow for slight variances from what is shown in the made to order photos.
Last Updated September 15, 2011