If, for any reason, you are not completely satisfied with any purchases (not including custom or personalized orders), simply contact my within 3 days of delivery. If the item can be returned, you can return it to me within 7 days after delivery, in its original packaging. All returns will be inspected upon arrival to ensure they were not worn or damaged. At that point, you will be issued a refund for the purchase price, NOT including shipping costs.

Custom orders and returns sent after the 7 days, under the same previous terms, will receive an exchange credit for the full purchase price, minus any shipping costs/charges.

Return shipping must be prepaid by you, COD's will not be accepted. If you choose not to insure the package, you accept the risk of loss or damage during shipment.

The item must not have been worn or altered in any way in order to be eligible for a refund. Any returns that do not pass inspection, will be issued a 50% exchange credit only.

I accept all major credit card payments through Etsy's direct checkout.

I am happy to ship all of your items/purchases together if possible! If you would like to make a purchase in my other Etsy shop, www.GemuineCreations.Etsy.com , you can contact me prior to purchasing (or in the 'message to seller' box during checkout) and I will be happy to ship your items from both shops together and refund the additional shipping you were charged. If you do not contact me before purchasing or leave me a message during checkout, your items will be shipped separately and both shipping charges will remain.

I make every effort to ship all orders as soon as possible! Custom and made-to-order items may take 2 to 14 business days depending on the item/s that you order. Please take note of your expected-to-ship date. If you need it sooner, please message me and I will let you know if I am able to rush it for you.

All shipments are sent by United States Postal Service (USPS).

Within the continental US, the average shipping times are:
Priority (includes insurance) 2 to 3 business days (not guaranteed)
First Class usually takes 3 to 8 business days (not guaranteed)
Express if available (includes insurance) 1-2 business day (guaranteed date/time)

To Canada, the average shipping times are:
Priority (includes insurance) 6 to 10 business days
First Class usually varies between 2-4 weeks

All orders shipped to countries besides the US and Canada will be shipped Priority and times vary depending on the country and can take 6 business days to 2+ weeks. Feel free to contact me for shipping info to your country.

NOTE: All times are given by USPS and are NOT guaranteed (except Express) These delivery times vary depending upon weather, holidays, and customs.

*All orders are carefully and securely packaged to ensure a safe arrival! To insure your package against damage, please choose the insurance option from the drop-down shipping menu in your cart or pay to have it shipped Priority or Express which already includes insurance.

**As soon as it is shipped, you will receive a tracking number so you can track your purchase and know when it is expected to arrive.
After your package has been shipped, I am no longer responsible for any loss, damage, or a late delivery if it occurs.

***You must contact YOUR local USPS office or call 800-ASK-USPS® (800-275-8777) if you have any questions or issues regarding your package. If you would like to purchase insurance for your package so it will be covered in case of damage or loss, please message me prior to purchasing or ship it Priority or Express which already includes insurance up to a certain amount.

***Customers outside of the US are also responsible for any extra charges, duties, and/or taxes due upon delivery.

If you would like to have your purchase shipped by another method or carrier, please message me with your address prior to ordering and I will be happy to give you alternative shipping rates and times so you can choose the one that best fits your needs.

Thank you!

I always welcome special orders! One of my favorite things about creating is working with my customers and their ideas to create the perfect custom piece. If you are looking for something special or specific, please contact me with your ideas and specifications! Thank you