Announcement   ***PLEASE SEE F.A.Q FOR UPDATED PROCESSING AND SHIPPING TIMES BELOW:

Featured on Good Morning America & Country Living Magazine!

Welcome! Please take a moment to read the F.A.Q below. If you still have any questions or concerns don't hesitate to contact us. We value all customer input! Thanks for stopping by!

UPDATED PROCESSING AND SHIPPING TIMES:
We are now at Approx. 1-2 weeks processing time. With an additional 3-5 days shipping time. Allow up to 3 weeks for your item to arrive.
***PLEAS NOTE: BULK ORDERS MAY TAKE 7-10 DAYS TRANSIT TIME***

Shipping label may be printed BEFORE your item ships.
**As such there may NOT be immediate tracking updates available. Please allow up to one week before inquiring about the status of your shipped order.

All items ship to the address listed on the order.
**Please make sure your address is correct, if an order is returned due to incorrect address additional shipping charges to re-send will apply.

LOST - DAMAGED - DELAYED PACKAGES:
We ship via USPS.
Occasionally USPS Packages are Lost or Delayed, Especially during peak Holiday times. Regularly USPS delivers a Package in 2-3 days for East coast (we are in NJ) and 3-5 Days to the West Coast.

****DELAYS are inevitable during the Holidays. We can not guarantee delivery dates.*****

*If its your package has been LOST (tracking never updates as delivered), we Always refund or replace LOST or DAMAGED Orders, ALWAYS.

*USPS also may mark a package Delivered when It has not been, Those packages Usually turn up within 3 Days (Sometimes next day). If your package has been marked DELIVERED and has not been You must file a claim with your local post office for package theft.

RETURNS:
We do accept returns within 7 days of delivery. Less original shipping. Returns must be in original condition, customized pieces that can not be relisted are not eligible for return. Return postage cost is not refundable/reimbursed.
(For damaged/lost packages please see LOST-DAMAGED-DELAYED)


CUSTOM ORDERS:
Please convo for custom orders. We will set up a listing just for you with your order details. PLEASE DO NOT add custom requests to your order unless approved prior. There are times when custom quotes may NOT FIT on your requested item. (Orders placed requesting custom work not approved may be canceled and refunded)

DISCOUNTS AND COMBINED SHIPPING:

We offer exclusive discounts, Seasonal Promo codes and Giveaway details on our Mailing list.
Sign up here:
http://eepurl.com/bUz4oz
to be alerted to any new Promotions!

If you are looking for a bulk wedding order we do offer multiple item discounts and combined shipping.

Note on COMBINED SHIPPING**
Because of the size/weight of most of our items it's is usually cheaper to ship via Flat rate shipping if you are purchase one or two items. For larger orders please convo for a shipping quote. Depending on items and your location it may be cheaper than the amount your shown in your cart.
ON SOME OCCASIONS ONLY ONE ITEM MAY FIT INTO THE BOXES THEY ARE SHIPPED IN AND ADDITIONAL ITEMS WOULD HAVE TO BE SHIPPED SEPERATELY.


MOST Items ship within THE ABOVE LISTED TIMEFRAME. On occasion a piece may require painting/distressing or drying time. If that is the case ALL ITEMS ship NO LONGER than 2 weeks from purchase date.

~~~LOG CANDLE HOLDER INFO:
***Please note Log Candle Holders are natural wood product, Not Kiln Dried or Varnished, and may develop cracks along the top as it dries***

Larger Items may be shipped via FedEx, UPS, or USPS depending on items priority level, size, weight, and level of fragility.

If you prefer another shipping carrier please contact me and I would be happy to use them for an additional fee.

***ORDER CANCELLATION***
GFT will cancel your order and issue a full refund providing your item has not shipped.
If your item has shipped and you would like to cancel the order. Refund will be issued less shipping upon receipt of returned item.

***INTERNATIONAL SHIPPING***
THE SIZE AND WEIGHT OF OUR ITEMS MAKES INTERNATIONAL SHIPPING COST PROHIBITIVE.
MOST ITEMS ARE OVER 4 POUNDS. BECAUSE OF THIS ANY INTERNATIONAL ORDERS WILL BE NON-REFUNDABLE.
Tracking and insurance ALWAYS added at no additional cost. Buyer is responsible for paying all customs duties, fees or taxes imposed by their country’s government on imported goods.

-Payment methods: PAYPAL, VISA, Master Card, American Express, DISCOVER card, and Etsy Gift Cards are accepted

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