GIGIMEY
Richmond, Canada |
Announcement ❤ Turnaround: Canada: approx. 15-30 biz days (faster shipping available); US: 5-21 biz days (faster shipping available); Other Countries: approx. 4 - 12 wks - We've seen delays on shipping due to Covid-19. Pls use express shipping if you need to receive your order by certain date.-
Announcement
Last updated on Jun 23, 2020
❤ Turnaround: Canada: approx. 15-30 biz days (faster shipping available); US: 5-21 biz days (faster shipping available); Other Countries: approx. 4 - 12 wks - We've seen delays on shipping due to Covid-19. Pls use express shipping if you need to receive your order by certain date.-
Items
Featured items
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Reviews
5 out of 5 stars
(7450)
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Shannon on Jan 10, 2021
5 out of 5 starsWear it everyday.. has maintained the same color as when purchased even after showering in it everyday..
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rita on Jan 8, 2021
5 out of 5 starsReally cute jewellery, took a while with a delivery time though but I think Christmas affected that.
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Bre on Jan 7, 2021
5 out of 5 starsThis was bought for my daughter as a graduation gift. She absolutely loves it ! I have previously purchased one myself and knew I had to get her one. We will definitely keep coming back. Awesome product, very dainty but durable. I never take it off, its the perfect everyday chain.
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Abby on Jan 4, 2021
5 out of 5 starsAmazing necklace! Gorgeous quality and catches the light so beautifully, definitely buying from this shop again
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Kelly on Jan 2, 2021
5 out of 5 starsIt's everything I hoped it would be - the detail in the engraving is absolutely gorgeous. I have a few other tiny disc necklaces (I've been trying for a while to find The One!) and this one is by far my favorite. The chain is perfect, too! It's delicate, but well made and super sparkly. I couldn't be more thrilled. Thank you so much!!
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egrassy46 on Jan 15, 2021
5 out of 5 starsMy order came far earlier than expected! I got matching bracelets for my partner and I. They are exactly as pictured. Amazing quality! These will make the perfect Valentine's Day gift. Can't wait to purchase more jewelry from GIGIMEY!!
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egrassy46 on Jan 15, 2021
5 out of 5 starsMy order came far earlier than expected! I got matching bracelets for my partner and I. They are exactly as pictured. Amazing quality! These will make the perfect Valentine's Day gift. Can't wait to purchase more jewelry from GIGIMEY!!
About GIGIMEY
Sales
62,070
On Etsy since 2015
About GIGIMEY
Handmade with love in beautiful British Columbia, GIGIMEY jewelry was named after the special relationship between owner Summer and her grandmother. Specializing in personalized engraved jewelry. GIGIMEY is the perfect choice for a meaningful piece of jewelry for yourself, or an unforgettable gift to another.
We ship worldwide!
Shop members
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Summer
Owner
Have passion in handcrafting. Love fashion, particularly jewelry. Handcrafting jewelry seems a nature answer for me.
Shop policies
Last updated on
September 8, 2020
Welcome friends! ☺
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 4 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
► CHANGE OF ORDER / CANCELLATION OF ORDER
We try to process orders as quickly as possible in order for our customers to receive their jewelry in a timely manner. Orders are usually processed within hours to get ready for production. Thus, if you need to make any changes to your order (including how to personalize your jewelry) or cancel your order, please do so within 4 hours of placing the order, or before you receive the “Your Order Has Shipped! notification, whichever is earlier. ►►►We are NOT able to accept changes after 4 hours of receiving your order! ◄◄◄
Refunds will usually appear on your card statement within 2-5 business days. Occasionally, refunds can take up to 30 days to appear.
❤ Make sure instruction on order is corret
We do not cross check messages and order note when working on order. Please make sure instruction on order is 100% correct. If you need to make any changes, please message us within 4 hours of placing the order.
► RETURNS/EXCHANGES
We accept unworn and unpersonalized returns and/or exchanges within 14 days of when your package was delivered. Returns/exchanges are NOT accepted on personalized pieces, unless we made an error. Please contact us at infoⓐGIGIMEY.com for refunds/exchanges.
♢ RETURNS
Returns will be processed in approximately 2-3 weeks. For returns, we refund the purchase price minus a 10% restocking fee. We do NOT refund shipping costs.
♢ ADJUSTMENT: INCORRECT LENGTH
If you didn’t order the correct length, we offer the following options for you:
✔ If you need a shorter chain than you ordered:
We will adjust it for free. You will be paying another shipping to mail item back to you when the adjustment is done. Standard shipping can be paid here: www.etsy.com/ca/listing/527586880
✔ If you need a longer chain than you ordered:
*** We charge an adjusting fee of $12 CAD for each item to replace with a new longer chain (a length of 1 inch to 4 inch can be added). We do not reuse the chain for other orders, and the adjusting fee offsets part of the material cost. Adjusting fee can be paid here: www.etsy.com/ca/listing/562160383, standard shipping fee applies during checkout.
***Alternatively, you can order extender to be added to your chain. We have two types of extender. One is permanent extender which needs you to send the necklace back to us and we will add it for you. Another type is removable extender, in this case you do not need to send back the necklace, you order it separately, and you can hook it onto the necklace or take it off as needed. Extender can be ordered here: www.etsy.com/ca/listing/398762889
✔ If you ordered ring in wrong size
We charge $20 to resize it, and standard shipping fee. You will pay to ship it back to us.
♢ EXCHANGES: FOR A DIFFERENT ITEM
We accept unworn/unpersonalized exchanges within 14 days of when your package was delivered. We charge the cost of shipping back to you as well as a 10% restocking fee. The price difference between the exchanged items will be counted. Please contact us first for a quote.
We try to process orders as quickly as possible in order for our customers to receive their jewelry in a timely manner. Orders are usually processed within hours to get ready for production. Thus, if you need to make any changes to your order (including how to personalize your jewelry) or cancel your order, please do so within 4 hours of placing the order, or before you receive the “Your Order Has Shipped! notification, whichever is earlier. ►►►We are NOT able to accept changes after 4 hours of receiving your order! ◄◄◄
Refunds will usually appear on your card statement within 2-5 business days. Occasionally, refunds can take up to 30 days to appear.
❤ Make sure instruction on order is corret
We do not cross check messages and order note when working on order. Please make sure instruction on order is 100% correct. If you need to make any changes, please message us within 4 hours of placing the order.
► RETURNS/EXCHANGES
We accept unworn and unpersonalized returns and/or exchanges within 14 days of when your package was delivered. Returns/exchanges are NOT accepted on personalized pieces, unless we made an error. Please contact us at infoⓐGIGIMEY.com for refunds/exchanges.
♢ RETURNS
Returns will be processed in approximately 2-3 weeks. For returns, we refund the purchase price minus a 10% restocking fee. We do NOT refund shipping costs.
♢ ADJUSTMENT: INCORRECT LENGTH
If you didn’t order the correct length, we offer the following options for you:
✔ If you need a shorter chain than you ordered:
We will adjust it for free. You will be paying another shipping to mail item back to you when the adjustment is done. Standard shipping can be paid here: www.etsy.com/ca/listing/527586880
✔ If you need a longer chain than you ordered:
*** We charge an adjusting fee of $12 CAD for each item to replace with a new longer chain (a length of 1 inch to 4 inch can be added). We do not reuse the chain for other orders, and the adjusting fee offsets part of the material cost. Adjusting fee can be paid here: www.etsy.com/ca/listing/562160383, standard shipping fee applies during checkout.
***Alternatively, you can order extender to be added to your chain. We have two types of extender. One is permanent extender which needs you to send the necklace back to us and we will add it for you. Another type is removable extender, in this case you do not need to send back the necklace, you order it separately, and you can hook it onto the necklace or take it off as needed. Extender can be ordered here: www.etsy.com/ca/listing/398762889
✔ If you ordered ring in wrong size
We charge $20 to resize it, and standard shipping fee. You will pay to ship it back to us.
♢ EXCHANGES: FOR A DIFFERENT ITEM
We accept unworn/unpersonalized exchanges within 14 days of when your package was delivered. We charge the cost of shipping back to you as well as a 10% restocking fee. The price difference between the exchanged items will be counted. Please contact us first for a quote.
Shipping
► TURNAROUND TIME
Turnaround time is from the next business day you place your order or personalization details have been confirmed, whichever is later to the date the order is delivered to the shipping address on order. It consists of processing time and ship time.
----- Processing time-----
The time we need to make your order and get it ready for shipping. For most items, it takes us up to 4 business days. But some products need more work, and it may taks up to 14 business days to complete making. Please check each listing page for the time we need for production.
☺ If you need your jewelry sooner, please message us or leave us a note to ask for free rush service. We strive to fulfill your order as soon as possible.
----- Ship time-----
Ship time starts from the day your order is made and shipping label is printed. It is separate from processing time. Ship time differs by destination and shipping method. Please check the announcement on our storefront page for updated turnaround time.
We complete your order in a timely manner to make sure the turnaround time is within estimates when combining the ship time estimates provided to us by postal service, however, we are not responsible for any delay caused by postal service after we dropped off packages to them. Please make sure you understand this before placing orders. In the event of delayed shipping by postal office, we will send a search request for the tracked package and update you once we hear back with any search result.
We provide the following shipping method by destination
❤ Canada
► Standard shipping without tracking
Important! Standard shipping within Canada does not come with track number. It does not guarantee in time delivery and sometimes gets delayed. Please check out with express shipping if you need the order by a certain date.
► Express shipping with tracking
❤ US
► Free standard shipping with tracking
► Expedited shipping with tracking (1 or 2 days faster than standard shipping)
► Express shipping with tracking (fastest option)
❤ International
► Standard shipping with tracking
Currently, we do not offer express shipping outside of Canada and US.
It is the buyer's responsibility for any custom duty fee that might be charged from delivery. How the import duty will be charged depends on each country's custom policies.
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Incorrect address on order
If you left an incorrect address on order, please contact us within 4 hours placing your order. Once order is processed at our end, it is difficult to pull out a specific order to make changes. We include a note in the order confirmation email to remind our customers to double check shipping address after order is placed.
We are not able to change address after packages are dropped off to postal office. What happens is if the package is not accepted by the person who lives in the wrong address, it will usually be returned to us. This returning process takes longer time, sometimes can be up to 1-2 months. Once we receive it, we will charge a shipping fee from you to deliver it to an updated address.
There may be an intercept service offered by postal office to redirect a package to a different address but postal office charges from $30 - $50 and we will collect the fee from you if you decide to go this route.
If you need them in rush and will not wait for the package with wrong address to return, we charge half of the product price plus full shipping to remake your order and ship asap. We do not refund the original order. Please contact us for this service.
Turnaround time is from the next business day you place your order or personalization details have been confirmed, whichever is later to the date the order is delivered to the shipping address on order. It consists of processing time and ship time.
----- Processing time-----
The time we need to make your order and get it ready for shipping. For most items, it takes us up to 4 business days. But some products need more work, and it may taks up to 14 business days to complete making. Please check each listing page for the time we need for production.
☺ If you need your jewelry sooner, please message us or leave us a note to ask for free rush service. We strive to fulfill your order as soon as possible.
----- Ship time-----
Ship time starts from the day your order is made and shipping label is printed. It is separate from processing time. Ship time differs by destination and shipping method. Please check the announcement on our storefront page for updated turnaround time.
We complete your order in a timely manner to make sure the turnaround time is within estimates when combining the ship time estimates provided to us by postal service, however, we are not responsible for any delay caused by postal service after we dropped off packages to them. Please make sure you understand this before placing orders. In the event of delayed shipping by postal office, we will send a search request for the tracked package and update you once we hear back with any search result.
We provide the following shipping method by destination
❤ Canada
► Standard shipping without tracking
Important! Standard shipping within Canada does not come with track number. It does not guarantee in time delivery and sometimes gets delayed. Please check out with express shipping if you need the order by a certain date.
► Express shipping with tracking
❤ US
► Free standard shipping with tracking
► Expedited shipping with tracking (1 or 2 days faster than standard shipping)
► Express shipping with tracking (fastest option)
❤ International
► Standard shipping with tracking
Currently, we do not offer express shipping outside of Canada and US.
It is the buyer's responsibility for any custom duty fee that might be charged from delivery. How the import duty will be charged depends on each country's custom policies.
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Incorrect address on order
If you left an incorrect address on order, please contact us within 4 hours placing your order. Once order is processed at our end, it is difficult to pull out a specific order to make changes. We include a note in the order confirmation email to remind our customers to double check shipping address after order is placed.
We are not able to change address after packages are dropped off to postal office. What happens is if the package is not accepted by the person who lives in the wrong address, it will usually be returned to us. This returning process takes longer time, sometimes can be up to 1-2 months. Once we receive it, we will charge a shipping fee from you to deliver it to an updated address.
There may be an intercept service offered by postal office to redirect a package to a different address but postal office charges from $30 - $50 and we will collect the fee from you if you decide to go this route.
If you need them in rush and will not wait for the package with wrong address to return, we charge half of the product price plus full shipping to remake your order and ship asap. We do not refund the original order. Please contact us for this service.
Additional policies and FAQs
► Communication
If customers do not leave enough or correct information to let us know how to personalize their orders, we send Email and/or Etsy conversation to discuss the details. Please check our Etsy conversation after your place your order.
► Warranty
We offer a 30-day warranty from the date packaged is delivered for repair or replace manufacturing faults free of charge. You will be paying the shipping fee to deliver the item to us for repair. If your jewelry is outside of the warranty, we charge a repair fee as well as standard shipping fee to deliver the item back to you. The repair fee is $10-30 Canadian dollars per piece depending on the extent of the work involved.
► Jewelry Care
Follow these tips to extend your jewelry’s longevity
♢ Do not wear it while showering, swimming, sleeping, or during any vigorous activity.
♢ Avoid perfume, lotion, sunscreen, and other chemicals getting on jewelry directly. After each use, gently wipe it clean with a soft cloth.
♢ Put on jewelry after putting clothes on and remove it before taking clothes off to avoid having it accidentally caught on your clothing.
♢ Store your clean and dry jewelry in airtight ziploc in a dark and dry place after each use or for long periods of non-use.
► Price Adjustments
Price adjustments will be honoured upon request if a sale starts within 48 hours of your last purchase being made.
► Our Mailing Address
GIGIMEY
PO Box 96004
Richmond, BC, Canada V7A1N0
We truly appreciate your support of our products. If any issues arise with your order, please email us at infoⓐGIGIMEY.com. For marketing, please email at marketingⓐGIGIMEY.com
► Privacy Policy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
1. Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example) or if you contact me directly.
2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as USPS, Canada Post, international mail providers USPS or Canada Post may pass your package on to for it to be delivered to your country and Stamps.com. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 10 years
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in Canada and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I download and print your orders from Etsy and save them in a excel or PDF file on my computer or Google Drive to process them.
6. Your rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
7. How to Contact Me
For purposes of EU data protection law, GIGIMEY is the data controller of your personal information. If you have any questions or concerns, you may contact me at: infoⓐGIGIMEY.com. Alternately, you may mail me at:
GIGIMEY PO BOX 96004 RICHMOND, BC V7A1N0 CANADA
If customers do not leave enough or correct information to let us know how to personalize their orders, we send Email and/or Etsy conversation to discuss the details. Please check our Etsy conversation after your place your order.
► Warranty
We offer a 30-day warranty from the date packaged is delivered for repair or replace manufacturing faults free of charge. You will be paying the shipping fee to deliver the item to us for repair. If your jewelry is outside of the warranty, we charge a repair fee as well as standard shipping fee to deliver the item back to you. The repair fee is $10-30 Canadian dollars per piece depending on the extent of the work involved.
► Jewelry Care
Follow these tips to extend your jewelry’s longevity
♢ Do not wear it while showering, swimming, sleeping, or during any vigorous activity.
♢ Avoid perfume, lotion, sunscreen, and other chemicals getting on jewelry directly. After each use, gently wipe it clean with a soft cloth.
♢ Put on jewelry after putting clothes on and remove it before taking clothes off to avoid having it accidentally caught on your clothing.
♢ Store your clean and dry jewelry in airtight ziploc in a dark and dry place after each use or for long periods of non-use.
► Price Adjustments
Price adjustments will be honoured upon request if a sale starts within 48 hours of your last purchase being made.
► Our Mailing Address
GIGIMEY
PO Box 96004
Richmond, BC, Canada V7A1N0
We truly appreciate your support of our products. If any issues arise with your order, please email us at infoⓐGIGIMEY.com. For marketing, please email at marketingⓐGIGIMEY.com
► Privacy Policy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
1. Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example) or if you contact me directly.
2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as USPS, Canada Post, international mail providers USPS or Canada Post may pass your package on to for it to be delivered to your country and Stamps.com. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 10 years
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in Canada and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I download and print your orders from Etsy and save them in a excel or PDF file on my computer or Google Drive to process them.
6. Your rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
7. How to Contact Me
For purposes of EU data protection law, GIGIMEY is the data controller of your personal information. If you have any questions or concerns, you may contact me at: infoⓐGIGIMEY.com. Alternately, you may mail me at:
GIGIMEY PO BOX 96004 RICHMOND, BC V7A1N0 CANADA