GabrielaElenaDesigns

ORDERS ARE FINAL SALE. Due to the nature of the product there are no refunds. If you are not satisfied with your purchase please contact me right away to make it right.
These situations are treated on a case-by-case bases, but are always resolvable.
My goal is to work closely with you during the design phase so that you know what you’re getting. Due to the nature of the personalization, etc. I CAN NOT issue any refunds. Should you stumble upon a mistake on our end, refunds or new items will be issued. If you’re at all hesitant, we highly recommend you contact me before production.
If you have any addition questions on the Refund Policy, please message me!

DAMAGED ORDERS:
If your order is damaged. Please send photos so I can replace your items.

Orders are processed once payments are made. Payments are due at time of purchase to fulfill your order and send it on it's way. If your payment is pending on my end I can not ship your order until it has been approved.

Please double check your shipping address prior to processing your order. I am not be responsible if your package is returned due to incorrect addresses or names on the package. If the package is returned you as the buyer is responsible for any fees to re-ship.

You can check any of your estimated ship dates for any Etsy order under the "Purchases and Reviews" section of your account! I try shipping out your orders between 3-14 business days but can get behind shipping orders due to amount of orders placed at any given time.

USA ORDERS:
USA orders are shipped via USPS and have an estimated delivery of 3-14 BUSINESS days (after processing period) depending on where you are located in the USA. Please note this does NOT include Weekends or Holidays.
All domestic orders come standard with tracking that updates within 24-48 hours of shipment. The Estimated Delivery date on your tracking is an estimate, not a guaranteed date. Tracking should appear online after 24 hours of shipment.
Once an item is marked 'shipped' it is then in the hands of the USPS, and out of my control.

INTERNATIONAL ORDERS:
International orders are shipped via USPS and have an estimated delivery of 2-4 weeks days (after processing period). Please note this does NOT include Weekends or Holidays.
Tracking is sent with all orders including International Orders.
Note that custom fees may be charged for international orders.

RUSH PROCESSING:
Please contact me before placing an order that you need sent out as soon as possible. I can not guarantee ship dates as that is the post offices duty once I drop off the packages at the post office. I know as much about your order as you do once it gets dropped off at the post office.

TRACKING:
Due to items getting lost in the mail. ALL items ship with a tracking number inside bubble mailing envelopes and/or flat envelopes regardless of contents size. -- The shipping price is not a suggestion it is calculated by USPS and Etsy fees.

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My current processing time can vary between 3-14 business days. Note this isn't the shipping time. Shipping can take between 1-4 weeks or more after the processing time depending on where you live. Notice the shipping dates for your items as I may get behind a few days. I do try to ship all orders as soon as possible.


If you would like your order rushed please contact me prior.

CUSTOM ORDERS:
While I do like requests or suggestions, I can not take any custom orders at the moment but you can message me in case I can modify a listing. A small fee may be applied to an order if you wish to have a certain design changed in color or specially made for you. Fees are based on time completion and flexibility of the design.

COUPON CODES:
Coupon codes cannot be combined. Etsy allows one coupon code per order.
Though I do have multiple codes available only ONE code can be used per transaction.