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ЕЛ on Apr 19, 2024
1 out of 5 starsThe bag is not made of leather. It looks cheap .Very disappointing .
Cinzia responded on Apr 20, 2024
After thorough investigation, we have established that your claims are inaccurate and misleading. It is important to clarify that our bag is indeed made of genuine leather. All my products are labelled according to Italian law, as well as the EUIPO-registered trademark 'GENUINE LEATHER MADE IN ITALY'. Under US consumer protection laws, making false statements that damage a company's reputation can have legal implications. We value all customer feedback and are committed to resolving any legitimate concerns or issues. Should you have further evidence or details to support your claim that the bag is not leather, please provide them to us for a thorough investigation.We take the authenticity of our products seriously and are committed to maintaining the trust and satisfaction of our customers. We await your statement!
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olga on Apr 18, 2024
5 out of 5 starsThe bag is aesthetically pleasing and practically designed. It has ample storage space, is made of high-quality materials, and has a soft texture. The shipping was exceptionally fast.
Cinzia responded on Apr 18, 2024
Thank you for your trust! Great idea for the scarf.
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Daniela on Mar 21, 2024
5 out of 5 starsThis bag would easily cost 4 times as much in a retail store. The quality and craftsmanship is unbelievable Had to show my husband the receipt bc he didn’t believe how affordable this bag was given the quality!! So I guess I can now buy the other ones I wanted too!! Absolutely the best I’ve purchased on Etsy or anywhere else for that matter!!
Cinzia responded on Mar 21, 2024
Thank you for the trust!
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lorenacarmen101 on Feb 24, 2024
5 out of 5 starsIt is beautiful, I loved it, it is spacious, I recommend it to anyone, they will fall in love with it when they buy it.
Cinzia responded on Feb 24, 2024
Many thanks!
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Carmen on Feb 20, 2024
1 out of 5 starsThe item arrived, defective with the gold buckle of the handbag completely scratched. I sent pictures of the obvious flaws to the owner of the store, and she denied seeing the flaws, even though they are obvious. She refused completely to take responsibility. I do not recommend anyone purchase from this store. It is a fraud.
Cinzia responded on Feb 20, 2024
Thank you for your feedback, but we must respectfully clarify some inaccuracies in your review. We take quality issues very seriously and it is important to note that our items undergo a thorough inspection before shipment, which includes checking for any scratches, flaws, or imperfections. In fact, the gold buckle has been wrapped in a protective film to safeguard against scratches. Please keep in mind that we guarantee that our products are 100% new, never used. As stated in our policies, we have extended a return or partial refund option if the product does not meet your expectations. Unfortunately, due to our free shipping policy, return shipping costs are not covered. We are willing to discuss a solution that works for both parties. Sincerely.