GardenTherapy's Shop Policies
Hello and welcome to Garden Therapy Handmade, where we take inspiration from the garden to bring the outdoors in.
Each pillow cover is made to fit a standard size down/feather pillow form. The covers are made a bit smaller to ensure that they are plump and fluffy when stuffed with the form. These pillows are meant to be cuddled and used, but are also stunning artwork for your home.
The fabric is a cotton-linen blend that has been printed using the giclee technique, an archival art printing form that allows ink transferred onto fabric, retaining much of the detail of the original image. To retain the beauty of your print, hand wash in cold water and lay flat to dry. Iron when damp to remove wrinkles. Linen is a tough fabric that only gets more beautiful with age and your throw pillows were meant to last. Each pillow has already been washed and pressed before shipping so it's ready to use as soon as it arrives home.
Please contact us before purchasing if you have any questions or special requirements.
All payments are with PayPal. You do not need an account with PayPal to use this service and you can pay with a credit card or a debit card. Be assured that this is a very secure method for payment and your information is strictly confidential.
Please allow 4-5 days from purchase for items to be processed before shipping.
Shipping is through Canada Post and USPS.
Please note that all items ship from Canada. Customs fees (if applicable) are the responsibility of the buyer.
Local pick up in Vancouver, BC, Canada, can be arranged to avoid shipping fees.
Please contact us about rush orders and faster shipping times.
Refunds and Exchanges
All items are thoroughly inspected before they are shipped to you and packaged carefully. That being said, if your item did not arrive as expected, we will discuss any issue with you and come up with a plan on a case-by-case basis. Please contact us within 7 days from receiving product to receive a refund or exchange (shipping charges cannot be refunded or exchanged). After 7 days all items are final sale.
Your package will also be insured when it is sent to you. In case of damage during shipping, please contact is immediately so that we may process the claim with the shipping company.
All returned items must be in new and unused condition in order to receive a refund/exchange. "New and unused" means there are no marks or signs of use on the product. Delivery confirmation is required for all returns. Return shipping charges are the responsibility of the buyer.
Additional Policies and FAQs
Have a favorite flower or color you don't see here? Want to order multiple items for your shop? We are happy to deal with personal requests and welcome wholesale inquiries.
Last Updated January 30, 2015