GatewayAlpha

Hand Carved Exotic Wood Jewelry

San Jose, California · 6400 Sales

GatewayAlpha

Hand Carved Exotic Wood Jewelry

San Jose, California 6400 Sales On Etsy since 2012

5 out of 5 stars
(974)

Announcement   GatewayAlpha offers a wide variety of one of a kind hand carved exotic wood pendants and wood wall decor, ready to ship as presented and described.

Announcement

Last updated on May 23, 2017

GatewayAlpha offers a wide variety of one of a kind hand carved exotic wood pendants and wood wall decor, ready to ship as presented and described.

Fabian and Nicoleta

Contact shop owner

Fabian and Nicoleta

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Reviews

Average item review
5 out of 5 stars
(974)
JustImajenn

JustImajenn on Aug 7, 2017

5 out of 5 stars

LOVE!!!! Absolutely gorgeous!! Very sturdy and very well crafted! I would definitely buy from them again! Very fast delivery as well. Thank you for my necklace!

View all 974 reviews

About

Where the beauty of Mother Nature meets the beauty of woodcarving.

GatewayAlpha (Fabian and Nicoleta) is a husband and wife team based in Northern California.

Woodcarving is Fabian’s true passion. A self taught wood carver, he found a way to express his creativity and love of nature by hand carving wood pendants and occasionally wall crosses and wood wall decor. He creates his own designs, or puts his own mark on very well known shapes, like crosses and other religious symbols.

Every step of the process of transforming a small piece of reclaimed exotic wood into a piece of wearable art - cutting, carving, sanding, polishing and lacquering - is done by him and him alone. The colors and the intricate patterns of the exotic woods he works with are amazing!

The pendants he hand-carves try to accentuate and complement the natural beauty of each type of wood; no two pendants are alike, each one unique and special in its own way, each trying to tell its own story.

Nicoleta is helping with designing some of these unique pieces, and also is taking care of all social media promotions and customer service interactions.

We put a lot of love, pride and thought in our work, and we hope you will enjoy it too.

Shop members

  • Fabian & Nicoleta

    Owner, Creator, Photographer

Shop policies

Last updated on June 12, 2017
GatewayAlpha offers quality hand carved exotic wood pendants and wood home decor. Thank you for visiting!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
Payment
We accept credit cards and PayPal as method of payment.
★ Please make sure that the shipping address in your account is correct and up to date.
Shipping
★ We ship with USPS worldwide in 1 to 3 days from the date we have received payment. The USPS estimated delivery times are as follow:

- USA ORDERS: For First Class Mail the USPS estimates delivery in 4 to 10 days. For Priority Mail the USPS estimates delivery in 2 to 4 days.

- INTERNATIONAL ORDERS: For First Class International Mail the USPS estimates delivery in 2 to 8 weeks, depending on each country's customs procedures and regulations.

- Weather conditions and heavy volume during the holidays may extend those estimated intervals.

★ GatewayAlpha is not responsible for errors in the shipping address provided. For orders that are coming back to us due to wrong or incomplete address the shipping charges are not refundable.

CUSTOMERS OUTSIDE THE USA PLEASE NOTE BEFORE BUYING:

★ Import duties, taxes, and any handling charges are NOT included in the item price or shipping cost. Any customs fees, taxes, tariffs, duties, VAT, etc. that may be incurred at the time of delivery are at the discretion of your country's tax and import regulations. These charges are the buyer's responsibility. Please check with your Country's customs office to determine what these additional costs will be prior to buying.

★ For orders that are coming back due to unpaid VAT and/or import fees, or wrong/incomplete address, the shipping charges are not refundable.
Refunds and Exchanges
★ Our goal is to ship your order as quickly as possible. We accept order cancellations if they are requested within 30 minutes after the order was placed.

★ Some of our wood pendants/necklaces are very delicate, and damages caused by mishandling or wear and tear are not subject to refunds or replacements.

★ If you would like to return your unworn pendant(s) please contact us within 14 days after delivery, for us to approve the return. We require the item(s) to be returned within 21 days from the date the order was received, in the original condition - pristine, unworn and unaltered. Return postage will be paid by you. We will refund the purchase price minus shipping and handling fees, after we have received the item(s) back.

★ Unauthorized returns will be subject to 10 - 20% restocking fee, depending of the condition of the pendant(s) received.

★ You will get a full refund if your item arrives damaged in transit. Please send us within 7 days from receiving the order at least one photo that CLEARLY shows the damage of the unworn pendant(s).

★ You will get a full refund in a documented case of a lost package. The USPS considers a package as being lost after 30 days have past from the estimated delivery date in USA, and over 60 days outside USA.

★ We do not accept exchanges.

★ Custom orders are not refundable once shipped (see details below regarding custom orders).

★ Digital downloads are not refundable.
Additional policies and FAQs
★ Do not use any chemicals to clean the pendants, because the lacquer that covers them will be completely removed.

★ The reclaimed timber we are using to create our wood jewelry comes from otherwise discarded small pieces, left behind by the musical instruments and deluxe furniture outlining process. Our products are not machine produced, but exclusively carved by hand.

More information

Last updated on Dec 17, 2016
Frequently asked questions

Care instructions

Q: Can I wear the pendant all the time, swimming, showering, etc.?

A: All our pendants are sealed with a few layers of lacquer, in order to make them moisture resistant and to protect them against the environment. We recommend for our wood jewelry to be removed before showering, swimming, and before bedtime. If continuously exposed to water the wood pendant will not lose shape, but the layers of lacquer that covers it will eventually wear off, and with time the pendant will lose some of its shine.

Some of our pendants are more fragile than others. Wood is a natural material that can break when dropped on hard surfaces or if pulled forcefully, therefore all our wood jewelry should be handled with care.

Custom and personalized orders

Q: Can I have a pendant personalized?

A: All our wood products are finished and ready to ship, and cannot be personalized/engraved with names, numbers, etc.

Q: Do you do custom pendants?

A: For custom orders, after all the details have been agreed upon, the payment has to be made in full, before any works begins (price of item(s) + shipping + state taxes if you live in California). If you have changed your mind after commissioning the work, you will get back only 50% of the price paid if the work has already begun. Once shipped the custom order is not refundable.

Gift wrapping and packaging

We ship our wood jewelry in a gift box, free of charge.

Sizing details

All our wood pendants are ready to ship, and cannot be resized or customized in any way.

Only the simple satin cord length can be adjusted upon request.

I am located in the EU. Do your prices include VAT?

No. Being outside of the EU, we are not entitled to collect VAT. You will be responsible for any associated VAT and handling charges that are levied by your government or postal service.