terriluvsbooks on Aug 27, 2016
Smooth transaction. Item exactly as listed. Good quality and fast shipping.
sirwob09 on Aug 25, 2016
I wear a Star of David everyday to match what I'm wearing. I own probably 10-12. This is one of my favorites. Compliments all day.A beautiful piece of jewelry and art.
love4bears on Aug 23, 2016
Where the beauty of hand carved wood jewelry meets the beauty of Mother Nature
GatewayAlpha (Fabian and Nicoleta) is a husband and wife team based in Northern California that loves woodcarving and photography.
Woodcarving is Fabian’s true passion. A self taught wood carver, he found a way to express his creativity and love of nature by hand carving wood pendants and occasionally wall crosses. He creates his own designs, or puts his own mark on very well known shapes, like crosses and other religious symbols.
Every step of the process of transforming a small piece of reclaimed exotic wood into a piece of wearable art - cutting, carving, sanding, polishing and lacquering - is done by him and him alone. The colors and the intricate patterns of the wood he works with are amazing!
The pendants he hand-carves try to accentuate and complement the natural beauty of each type of wood; no two pendants are alike, each one unique and special in its own way, each trying to tell its own story.
Despite Nicoleta’s severe disability caused by MS, she enjoys photographing inspiring images while traveling. Witnessing firsthand the wonders that this blessed country has to offer gives her a lot of joy. She is also taking care of all social media promotions and customer service interactions.
We put a lot of love, pride and thought in our work, and we hope you will enjoy it too.
Fabian & Nicoleta
Owner, Creator, Photographer
Accepted payment methods
- Accepts Etsy gift cards
★ Please make sure that your address in your Etsy and Paypal account is correct, and that your Etsy address matches your PayPal address.
★ USA ORDERS: For First Class Mail the USPS estimates (but does not guarantee) delivery in 4 to 7 days. For Priority Mail the USPS estimates (but does not guarantee) delivery in 3 to 5 days.
★ INTERNATIONAL ORDERS: The USPS estimated delivery is 2 to 8 weeks, sometimes longer, depending on each country's customs procedures and regulations.
★ Weather conditions and heavy volume during the holidays may extend those estimated intervals.
★ If the item is a gift and requires a gift receipt instead of a regular invoice, please leave us a note at "note to seller" at checkout, or contact us ASAP after placing the order, since we ship sometimes within an hour.
★ GatewayAlpha is not responsible for errors in the shipping address provided. For orders that are coming back to us due to wrong or incomplete address we reserve the right to charge a 20% restocking fee. The shipping charges are not refundable.
CUSTOMERS OUTSIDE THE USA PLEASE NOTE BEFORE BUYING:
★ Import duties, taxes, and any handling charges are NOT included in the item price or shipping cost. Any customs fees, taxes, tariffs, duties, VAT, etc. that may be incurred at the time of delivery are at the discretion of your country's tax and import regulations. These charges are the buyer's responsibility. Please check with your Country's customs office to determine what these additional costs will be prior to buying.
★ GatewayAlpha is not responsible for errors in the shipping address provided. For orders that are coming back due to unpaid VAT and/or import fees, or wrong/incomplete address, we reserve the right to charge a 20% restocking fee. The shipping charges are not refundable.
Refunds and Exchanges
★ You will get a full refund if your item arrives damaged. Please send us (within 7 days from receiving the order) at least one photo that CLEARLY shows the damage.
★ You will get a full refund in a documented case of a lost package. The USPS considers a package as being lost after 30 days have past from the estimated delivery date in USA, and over 60 days outside USA.
★ If you want to return your purchase please contact us within 14 days after delivery. We require the item(s) to be returned within 21 days from the date the order was received, in the original condition - pristine, unworn and unaltered. Return postage will be paid by you. We will refund the purchase price only, without shipping and handling fees, after we have received the item back.
★ For international orders that are coming back to us marked "returned to seller" due to unpaid VAT and/or import fees, we reserve the right to charge a 20% restocking fee. The shipping charges are not refundable.
★ We do not refund or replace wood jewelry that have been worn. Some of our wood pendants/necklaces are very delicate, and damages caused by mishandling or wear and tear are not subject to refunds or replacements.
★ We do not accept exchanges.
★ Custom orders are not refundable once shipped (see details below regarding custom orders).
★ Digital downloads are not refundable.
Additional policies and FAQs
★ The reclaimed timber we are using to create our wood jewelry comes from otherwise discarded small pieces, left behind by the musical instruments and deluxe furniture outlining process. Our products are not machine produced, but exclusively carved by hand.
Frequently asked questions
Q: Can I wear the pendant all the time, swimming, showering, etc.?
A: All our pendants are sealed with a few layers of lacquer, in order to make them moisture resistant and to protect them against the environment. We recommend for our wood jewelry to be removed before showering, swimming, and before bedtime. If continuously exposed to water the wood pendant will not lose shape, but the layers of lacquer that covers it will eventually wear off, and with time the pendant will lose some of its shine.
Some of our pendants are more fragile than others. Wood is a natural material that can break when dropped on hard surfaces or if pulled forcefully, therefore all our wood jewelry should be handled with care.
Custom and personalized orders
Q: Can I have a pendant personalized?
A: All our wood products are finished and ready to ship, and cannot be personalized/engraved with names, numbers, etc.
Q: Do you do custom pendants?
A: For custom orders, after all the details have been agreed upon, the payment has to be made in full, before any works begins (price of item(s) + shipping + state taxes if you live in California). If you have changed your mind in the meantime, you will get back only 50% of the price paid. Once shipped the custom order is not refundable.
Gift wrapping and packaging
We ship our wood jewelry in a gift box, free of charge.
All our wood pendants are ready to ship, and cannot be resized or customized in any way.
Only the simple satin cord length can be adjusted upon request.
I am located in the EU. Do your prices include VAT?
No. Being outside of the EU, we are not entitled to collect VAT. You will be responsible for any associated VAT and handling charges that are levied by your government or postal service.