SayYouDo

Pretty & personalized gifts for your special person

Sacramento, California · 3544 Sales

SayYouDo

Pretty & personalized gifts for your special person

Sacramento, California 3544 Sales On Etsy since 2011

4.5 out of 5 stars
(651)

Announcement   Shop Say You Do to create pretty & personalized gifts for your special person. Because #HandmadeMeansILoveYou

Follow us for lots of feel goods, pretty pictures, and promos!
Facebook: http://www.facebook.com/SayYouDoShop
Instagram: http://www/Instagram.com/SayYouDoShop
Pinterest: bttp://www.pinterest.com/SayYouDoShop

Announcement

Last updated on Apr 11, 2016

Shop Say You Do to create pretty & personalized gifts for your special person. Because #HandmadeMeansILoveYou

Follow us for lots of feel goods, pretty pictures, and promos!
Facebook: http://www.facebook.com/SayYouDoShop
Instagram: http://www/Instagram.com/SayYouDoShop
Pinterest: bttp://www.pinterest.com/SayYouDoShop

Melissa Barton

Contact shop owner

Melissa Barton

Reviews

Average item review
4.5 out of 5 stars
(651)
melindasue81

melindasue81 on Aug 17, 2017

2 out of 5 stars

The seller was very nice and we were able to come to a resolution and refund rather easily, but my items were not finished or shipped in time for my wedding party gifts. The seller said they had shipped, but I never received shipping information past a label being created, or a package. I had to send my sister out the night before my wedding to buy different gifts as I was promised they would arrive in time but obviously did not. Sad, because they look like a beautifully handmade product. I would caution to leave lots of extra time for delivery and explicitly state the date you need them shipped as well as received to save you the added stress close to your wedding.

cathydesca

cathydesca on Aug 15, 2017

1 out of 5 stars

I wish I could put here all the conversation that I had with Melissa just to warn you how many lies she tell. I never recive my order. I have waited 11 weeks. She never tell me that she wasent able to ship me my order. So I have waited and waited and waited. One of the last message she send me when I ask if my order will be send that week was exatly : Yes. I promise. Pinky promise. Super duper promise :). She even lies to Etsy. She told them that it was normal that international shipping took more than a week, and ask them to give her a few more days for my parcel to arrive. And the same exact day, she refund me... so the parcel wasent shipped at all. Anyways, good luck if you want to buy from her.

cathydesca

cathydesca on Aug 15, 2017

1 out of 5 stars

I never recive the order. The vendor lie to me that it was shipped and it wasent. I have waited for 11 weeks. Many times she told me that she will arrange that because my shippment mignt be lost but she did nothing. Most of the time it take 3 to 4 days before she ansewer your questions, when she answer it.

Melissa

Melissa responded on Aug 15, 2017

I attempted to cancel this order several times knowing that I couldn't complete it. Nor did I want to given that the buyer chose to curse at me often instead of making inquiries. According to Etsy policy, the buyer must agree to the seller cancelling an order. I was in a bind between customer service and fulfilling a platform policy that didn't work for my shop, that I own, and operate - a catch 22. Ultimately, I chose to go against policy so that I can return the buyers money and back out of a product that I couldn't fulfill or endure more harassment from the buyer. I do everything I can to please my customers. It's a busy season and response times are a little slower for wedding vendors this time of year. I am so sorry that I couldn't make this one happy. I tried.

View all 651 reviews

Updates

Bye bye pretties. Each package receives a gentile hug before getting sent off. #gratitude

About

I love our philosophy that handcrafted gifts are made and given from the heart. #HandmadeMeansILoveYou

Say You Do makes pretty gifts and accessories that are personalized, thoughtful, and eco-conscious too!

I totally understand the importance of finding the perfect gift that shows how special our people are to us. Which is why I opened Say You Do in 2012, and love our philosophy that handcrafted gifts are made and given from the heart. #HandmadeMeansILoveYou

All items are made to order. They are created with our fun interactive maker process. You choose exactly how you want your order to be made from our menu of customization options. It's simple. It's personalized. It's sweet. It's pefect!

I'm a creator, sewer, doer, lover, and a mommy. I sew during naps and in between millions of kisses and cuddles with the funiest tiny tot on the planet. All packages receive a hug before being passed to gentile postal hands and delivered to you. It means a lot that we could be a part of your special day this way! Xoxo

Shop members

  • Melissa Barton

    Creator, Owner

    Follow on Instagram: www.instagram.com/SayYouDoShop

Shop policies

Last updated on April 6, 2016
Thank you so much for purchasing hand-crafted and eco-friendly. We love what we do, and do our best to make sure that you have a pleasant experience. Please read through our shop policies to learn more about your purchase.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
Payment
We accept payment via credit card or paypal. We do not ship until order is paid in full.
Shipping
SHIPPING FREQUENCY: We ship multiple times a week with First Class USPS Delivery Confirmation.

SHIPPING TIMES: Delivery may take from 2 days - one and a half weeks for shipping and delivery depending on location. For international orders, it can take anywhere from 10 days to 17 days.

POST OFFICE DELAYS AND LOST PACKAGES: Occasionally, the postal office has a bad day (don't we all?) - if your item has not been received in a reasonable time, please let us know and we will do everything our power to get it resolved. For some weather inclement areas, shipping may be delayed. We will not replace any packages after the post office has indicated that it was delivered. We will be notified if a package was redirected, rejected, or returned. To reiterate, we will not be responsible for items left on your porch or in your box that are considered lost or stolen. We will file a claim with you to the Postal Service for any missing packages. Please visit www.USPS.com for more shipping information from the US Postal Service. Shipping costs advertised in the item listing, is for shipping AND handling fees.

INTERNATIONAL CUSTOMS: Please keep in mind your country's custom codes and fees. We will not pay for your country's fees if they are imposed. It is an excise tax that applies to your country and helps keep the good men and women employed through your postal service. We want to honor that, so we will be marking your package as merchandise and will not honor any requests to ship to package as a "gift" to avoid fees. Also in doing so, it does not replace your package through merchandise insurance should something happen to your package in transit. It's in everyone's interest to mark the package appropriately.
Refunds and Exchanges
Refunds and Exchanges

We value the quality of work and time it takes to make, list, package, and ship each item. Exchanges or refunds on custom made and clearance items are not accepted. With the exception that that something has been terribly missed by us in the assembly or production of the final product and is mutually agreed upon. In that case, we will communicate as best as we can together and try to solve the problem. We have gone through extensive care to ensure that our listings are as detailed as possible and include measurement and care instructions so that you know exactly what you are buying. We cannot give refunds for not reading the listing or for spelling errors and/or incorrect instructions by the buyer which therefore results in the custom products being made incorrectly, measurements, and details carefully before buying.

We try to be meticulous and run everything through a test and scan it multiple times throughout the creation process before it becomes yours. If we overlooked something, we would be happy fix it.
Additional policies and FAQs
For custom orders, please use the Request a Custom Order feature in our store or contact us.

Time: We will discuss your time frame and our availability during conversations for custom orders if they are not already included in a listing.

Agreement period: We don't make it until we both agree on the details of the final product. Sometimes it takes a while to get the details on a custom request just right. We get it. We want everything to be as perfect as you want it to be. We sometimes work with vendors to gather the supplies needed for your special item and that takes time. We may also need to schedule your project in with others and need to be observant of everyone's time. With that, we ask that communication be as efficient as possible and that the custom listing be purchased upon receiving the link. Delays in this arrangement may delay the making of your item and having it delivered on time. We will remove custom listings if not purchased within three days or within a reasonable amount of time given the urgency and deadline of the project.

Deposit: We respectfully request a minimum of a 50% deposit on all custom items. This policy shows your sincerity of purchasing the item upon completion and will assist us in purchasing the supplies needed to make a unique item for you. The final payment will be due upon completion and before we ship. The remainder of the payment can be made at any time. However, the final product will not be shipped until payment in full is made. We we charge 50% of the product price (typically the deposit amount) should an order need to be changed to to the buyers incorrect spelling on embroideries for example or for giving incorrect instructions to us. See also our refund policy section.

About the materials: Materials for custom orders take time to acquire, as well as fronting our own funds in advance from time to time. This is an intensive and sometime expensive process and we ask for understanding in this. Deposits on custom items are in most cases used for gathering the right supplies for your custom order. Therefore, full or partial refunds will not be given on custom orders.

About the fitting of dresses: We ask for some measurements relative to the type and fit of the dress that we are making for you. It is the buyers responsibility to make sure that the measurements are accurate and that consideration is given to what your true size will actually be by the time you wear the dress. Although many of our bridal customers have goals to loose weight by the time of an event, we ask that you submit your measurements as they are now. It's much easier and less expensive to the buyer if a dress is taken in. In some cases, dresses cannot be taken out. We leave a 1/4 allowance at every seam however, giving anywhere from .5"-2" seam allowance throughout the dress. We take great pride in giving that flexibility. We buy online for flexibility and customization in most cases, and just like shopping in stores, not every style will fit exactly to your body mold. Therefore, since we cannot have you in front of us, it can be unreasonable to request that the dress fit exactly to your body. We do everything in our power to make sure that the dresses fit your measurements and are a timeless piece that can be worn again and again.

Communication: We pride ourselves in our ability to quickly respond to inquiries and convos. We attempt to be as thorough as possible in getting all of the details about your custom project before we make it and set up a custom listing for you. We communicate throughout the process and provide pictures of the progress when appropriate and if available during the creation of your item. You will also receive a convo upon completion including an image of the final outcome of the item.

If for some reason, you have changed your mind about an inquiry of a custom item, kindly let us know so we can take it off our work orders. Our feelings will not be hurt. We promise. (This policy applies to inquiries only. Please see above policies for cancellation policy of a custom order).

If you change your mind during a custom order, a refund will not be made.

More information

Last updated on Apr 6, 2016
Frequently asked questions

Custom and personalized orders

I love custom orders. Add any item or set to your cart. Click on the link in the listing description to find the menu of customization options or find the Customization Section in the Say You Do Shop to add as many additions to your cart. You can also send a convoy and request a special link that includes the details for your order.

Sizing details

Our sizing details are found in the listing description. On some devices, the listing description is found in a drop down box under the item image.

Care instructions

Most of our items are machine washable. Since many of our items are customized, we encourage washing with care. Hand washing is encouraged.

Wholesale availability

Say You Do works with boutiques and is interested in publications and collaborations. Contact sayyoudoshop@gmail.com

Processing and Shipping

Most of our items are made to order and take approximately three weeks for completion in the order that they were received. Our busiest months are April through October. Please feel free to check in anytime to say hello and receive an update. Virtual high fives and coffee are always well received :)