GeckoRouge

Modern Cross Stitch Kits. Handcrafted with love

5028 Sales

GeckoRouge

Modern Cross Stitch Kits. Handcrafted with love

5028 Sales On Etsy since 2009

5 out of 5 stars
(1083)

Announcement   Modern cross stitch kits made with DMC materials and delivered worldwide.

Gecko Rouge would like to welcome you to a whole new range of exclusive licensed counted cross stitch kits.

Enter Shop Here: http://geckorouge.etsy.com/

Thank you for stopping by, please don't forget to come join us on Facebook to catch up on new releases and to see customers stitching in progress
https://www.facebook.com/groups/GeckoRougeStitching/

Announcement
Last updated on Sep 2, 2016

Modern cross stitch kits made with DMC materials and delivered worldwide.

Gecko Rouge would like to welcome you to a whole new range of exclusive licensed counted cross stitch kits.

Enter Shop Here: http://geckorouge.etsy.com/

Thank you for stopping by, please don't forget to come join us on Facebook to catch up on new releases and to see customers stitching in progress
https://www.facebook.com/groups/GeckoRougeStitching/

Kimberley Hill

Contact shop owner

Kimberley Hill

Updates

This beautiful piece of art by Emily Luella was stitched on 18 count fabric by Sabra Rose Attrill.
hearttwo_hearts
This haunted cupcake has been stitched on 14 count black fabric by one of our lovely customers Marie Padgett.
Congratulations it looks marvellous heart_eyes
Many of you know Gecko is a kit only company but we wanted to offer this Fright Night design by Lewis T Johnson as a kit and PDF Halloween special. It's available in two sizes.
We will not be offering any other designs as pattern only this is a one off
View all 19 updates

About

Cross stitch is for walls and not for cupboards!!

Gecko Rouge was hatched in late 2008 to bring you an new exciting range of quality, original and exclusive new designs to the world of cross stitch.

Our nest is based in a leafy town in Surrey UK, and here we work together to ensure that each and every cross stitch kit is carefully assembled using the finest materials available direct from DMC in France.

Our range is continuously growing to provide you with a consistent new choice of great designs by our worldwide leading designers.

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Shop members
  • Kimberley

    Owner, I Make Custom Cross Stitch Kits

Shop policies

Last updated on April 23, 2016
To protect your own interests please read the conditions carefully before you click the tick box. If you are uncertain as to your rights under them or you want any explanation about them please write, telephone or email our customer queries department at the above address and telephone number BEFORE you place the order. YOU ARE ADVISED TO PRINT AND RETAIN THESE

TERMS FOR YOUR RECORDS.

By placing an Order and purchasing goods from www.geckorouge.com you enter into a legally binding agreement with us on the following Conditions. You should read and understand these Conditions because they affect your rights and liabilities.

These are the Standard Terms and Conditions of Sale of Gecko Rouge, Trident Court, 1 Oakcroft Road, Chessington, Surrey KT9 1BD UK Online Cross Stitch Design Store. ("the Seller", "We" or "Us") for certain products as set out in the pages on this site ("the Goods"). Subject to the provisions of Clause 4.2 below, the price of the Goods the delivery charges and Value Added Tax where applicable is set out on the Order Form.

In accordance with the provisions of the Consumer Protection (Distance Selling) Regulations 2000, you have the right to withdraw from this transaction. Details of your right to withdraw will be sent to you with the Goods when they are delivered and can be found in Clause 9 below. PLEASE NOTE THAT THE RIGHT TO WITHDRAW FROM THE CONTRACT DOES NOT APPLY IN RESPECT OF ANY AUDIO OR VIDEO RECORDINGS OR COMPUTER SOFTWARE WHICH HAVE BEEN OPENED BY YOU.

THESE CONDITIONS DESCRIBE THE BASIS FOR PURCHASE BY YOU AND SALE BY US OF THE PRODUCTS DESCRIBED ON THIS WEB SITE.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
5.Terms of payment

5.1Upon providing us with details of the Payment Card and submitting the Order you :

5.1.1confirm and undertake that the information contained within the Order is true and accurate and that you are duly authorised to use the Payment Card; and

5.1.2authorise us to deduct from the Payment Card account the full price of the Goods and all other payments which may become due to us under the Contract.

5.2If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have.

5.3Where Goods are returned by you in accordance with your rights under the provisions of Clause 9, we shall credit the Payment Card with the appropriate amount.

5.4We will not pass your personal information on to any third party without your permission. Unless solely due to our negligence we cannot be held liable for any losses you may suffer. If in any event your payment card is used fraudulently you are entitled to cancel the payment and be reimbursed by the card issuer without being charged for the loss.
Shipping
6.Delivery

(Allow up to 10 - 15 days for posted items as we are based in Surrey UK)

6.1Delivery of the Goods shall be made by us or our carrier to the address for delivery shown in the Order Form. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. Once the Goods have been delivered in accordance with your delivery instructions, you will be responsible for them. Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery.

6.2We will do all that we reasonably can to meet the date given for delivery or, if no date has been agreed, within 30 days of the order date. We cannot be held responsible for delays beyond our control. If we are unable to make the delivery date we will contact you. If delivery cannot be made within 30 days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund. If we are able to make delivery in advance of the given date we will contact you.

6.3If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this, and delivery will be on a mutually agreed date. In this instance delivery will be said to be made in installments. Each delivery shall constitute a separate contract and any failure by us to deliver any one or more of the installments in accordance with these conditions, or any claim by you in respect of any one or more installments will not entitle you to treat the contract as a whole as repudiated.

6.4If we fail for any reason within our control to fully/partially deliver your Goods any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs.

6.5Either party is entitled to cancel the contract in respect of non-performance of obligations in relation to delivery. If cancelled we will refund you any monies already paid by you and any reasonable return costs incurred by you.
Refunds and Exchanges
9.Right to Cancel

9.1You have a cooling off period of 14 days after the date on which you have received the Goods to cancel the Contract, and return the Goods at your cost and receive a full refund of the purchase price but no delivery cost.

9.2During the cooling off period any cancellation must be given by written notice by either party.

9.3Goods must be returned complete and undamaged with all accessories and instructions. The original packing must be returned in reasonable condition.

9.4The right to cancel this contract will not apply in respect of: Personalized Goods, or custom made items.

9.5In the event that we supply substituted Goods to you in accordance with the provisions of Clause 2, your right to cancel is as set out as above except that the cost of returning the Goods shall be borne by you.

9.6 PDF patterns by email cannot be refunded once emailed.

10:Puzzles:
10.1
We have provided a digital file as an example to show the image of the puzzle but we would like to inform you that the image can be cropped even more than shown and we will not take responsibility for this.

10.2: The images shown can vary in colour from different computer screens so if the colours are not what you were expecting we will not be able to refund any of our products as they are custom made to order.

IMPORTANT!!
Our Needle Minders are to be kept away from small children and electrical goods. We will not take responsibility for any damages made by the strong magnets provided.

Please keep all plastic packaging and embroidery needles away from children.
Additional policies and FAQs
GeckoRouge holds complete copyright for all patterns sent either by email or post. They are not to be shared or sold. When you purchase a design from GeckoRouge you are hereby agreeing to our terms and conditions, if these terms and conditions are to be broken Geckorouge has every right to sue for copyright fraud. Also as we license artists work the artist also has right to sue as it is also a breech of copy right as you are using their design.

If you have any questions on this matter feel free to contact us.

All of our cross stitch kits are custom made to order by hand to fulfill our customers requirements (ie thread lengths needed for certain counts). Each kit usually takes around 4-10 working days depending on our volume of orders and the size of the kit/order.

Thread usage:

We give 30% extra thread than the allowance recommended with our designs. We will provide more threads should you run out, but we will not provide extra at our cost if the stitching is done with the 'parking method' as it uses unnecessary large amounts of threads which is not calculated. We will not provide more thread if the aida count has been changed by you. We will provide thread for the amount listed only, so 25 count 1x1 must be stitched using one strand over one stitch if you were to use two strands we will not provide more. Our 14 count and 18 count are to be stitched using two strands over one stitch.

We are happy to sell extra floss should it be needed, if in doubt feel free to contact us.

Our working days are : Monday - Friday 9am - 5pm (UK time)
We ship packages Mondays, Wednesdays and Fridays.


FAQs:

DO YOU SELL PDFs OR PRINTED PATTERNS?
The answer is sorry we no longer offer this option, we sell full kits only unless otherwise stated in the listing so please keep this in mind before contacting us.
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CAN YOU MAKE A CUSTOM CHART/KIT FROM MY OWN IMAGE?
Yes we do offer this service but the image must be owned by you and provided in a digital format.
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CAN YOU MAKE THIS KIT/DESIGN BIGGER OR SMALLER?
Of course we can as making a design bigger will make it more detailed and give a much better impact, but when making it smaller please be aware the detail can be lost, We will however show you a mock up before payment is made
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CAN YOU DO EXPRESS SHIPPING?
Yes we can using FedEx but an extra cost is involved based on where it is going and the size of the kit.
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DO YOU OFFER PRINTED CANVAS?
Sadly at this time no we don't but we are looking into this option in the near future.
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DO YOU OFFER LAYAWAY?
Yes we do, please contact us for more details.
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CAN I LICENSE MY ART WITH YOUR COMPANY?
We are always looking for new unique designs so please don't hesitate to contact us with a portfolio or a link to your website for us to view.
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More information

Last updated on Mar 16, 2016
Frequently asked questions

Do you sell pattern only?

Sorry but apart from our 'Colour in cross stitch' range, we are strictly a kit only company.

Do you ship abroad?

Yes we will ship worldwide.

Please be sure to provide the correct shipping details to avoid delays at customs. Shipping outside the UK can take 10-20 workings days to arrive once dispatched.