Accepted payment methods
Returns & exchanges
GeekHouse Studios listings are for digital files only. Once we receive payment and the details (via the "notes to seller" section) for your design, also your photos through our email we will send you a high resolution proof ready for printing by e-mail within 1-2 days. Once the proof is approved by you, you can get it printed wherever you'd like. The file can be printed as a photo or on paper - your choice! Also if you would like recommendations as where to get it printed we are more than happy to help! These files are usually in 5x7 or 4x6 unless otherwise noted in the listing. If you need it designed for a different size, then the specific size needs to be know at the beginning of the design process or an additional fee may be incurred.
Additional policies and FAQs
Please take note that all printing gets trimmed anywhere you get it printed. With all photo, card, or decor printing, there is a bleed space that gets trimmed off. We will tell you how much bleed we added to your item so you can tell your printer (for example 4x6" card with .125" bleed). You need to communicate this with your printer to get the exact cut you need for the item. ALWAYS get a test print done of your item before you print all of your cards. We will not refund your purchase or what you paid your printer for cards if they cut them incorrectly.
Because payment is for our work customizing the design only, we do have to charge a fee to switch designs after a card is customized. There may also be a charge for switching sizes after a request has been made, due to the extra time it takes to reformat. Because payment is for our work only, we cannot offer a refund once a card has been designed.
Photos you submit to us to use should be 300 dpi or higher for proper print quality. We cannot be held responsible for photo quality if you submit anything lower.
We cannot be held responsible for lost e-mail. If you haven't heard from us via e-mail within 24 hours, please convo us through etsy and check your convos for our response.