GeekyPet

I stand behind my product and pride myself on good customer service. If you are not satisfied with your purchase, simply send your item back within one week of receipt for a full refund. Buyer is responsible for shipping.

I accept PayPal, credit cards and Etsy gift certificates.

Residents of Canada will be charged 13% HST.

**** PLEASE DOUBLE CHECK YOUR ADDRESS IS UP TO DATE BEFORE YOU ORDER **** I can not be responsible for shipping to an old address. Please choose a safe place to ship to. I can't be responsible for items lost due to theft.

PRINTS: I ship from Toronto, Ontario, Canada. Orders ship within a week from purchase.

All prints are sold unframed. They are digital prints on 60 pound cover stock.

SHIPPING: All prints are shipped flat in sturdy cardboard mailers through Canada Post as REGULAR LETTER MAIL. They do not have tracking numbers.

Once your order has been shipped, it is in the care of the courier and / or postal service. I am not liable for any errors made by these services, but am always happy to try do everything in my power to work with you and the postal system to correct orders.

US - it should arrive in 4-10 business days.
Canada - it should arrive in 2-10 business days.
International - it should arrive in 6-10 business days.

EXPEDITED SHIPPING: If you need the prints faster or would prefer a method with a tracking number please let me know. I will quote you and am willing to make a new PayPal invoice for the additional cost.

CUSTOMS forms will be filled out with "art print - Cost $5.00." Hopefully they clear customs easily, but I can't guarantee that there won't be any delays or additional payments due.

COMMISSIONS: Original paintings will be safely packaged and shipped with tracking and insurance. I price shipping on these at $20 and will refund any major overpayments.

Deposits on custom commissions are NON-REFUNDABLE once the sketch has begun.

Manufactured items:

PENCIL CASES - 7-10 days to produce
PILLOW CASES - 7-10 days to produce
UNDERWEAR - 7-10 days to produce
(No returns on these items, sorry)

These are made upon order and ship directly from Montreal. They vary in manufacture time from 1-2 weeks.

Here is my manufacturer's shipping policy:

My manufacturer is located in Canada, but we ship from both Canada and the USA. This means that for most drop ship orders shipping to Canada and the USA will never encounter duties or customs fees. This is due to the fact that we handle all importing ourselves.

Currently, US and international orders are shipped on Tuesdays and Fridays from within the USA. Orders to US customers generally take 2-6 business days once shipped within the USA. International orders generally take 6-10 business days but may be delayed by the customs of your country. All orders shipped domestically within the US will have a tracking number that can be tracked with USPS. International orders will not have a tracking number due to the fact that they are untraceable once they leave the USA.

Orders for Canadian customers normally ship within 2-8 business days of the order is placed. Shipping to Eastern Provinces takes about 3-4 business days and shipping to Western provinces can take 4-7 business days.

International or wholesale orders may be subject to customs fees or duties of your country. Unfortunately, the manufacturer does not cover these fees so please contact us if you have concerns regarding your order.

We work Monday to Friday and are closed on weekends and all Canadian holidays. All production and shipping times are in business days and do not include days that we closed.

Once your order has been shipped, it is in the care of the courier and / or postal service. We are not liable for any errors made by these services, but we are always happy to do everything in our power to work with you and the postal system to correct orders.

Once you have received your parcel, please open it with care. We cannot be liable for any items damaged during the opening of your parcel.