GenevieveValentine's Shop Policies
Hi and thanks for coming.
My dress form is a size small. Garments are clipped to show proper fit.
Please read the descriptions and measurements carefully. Double for full bust/waist/hips measurements and remember you'll need room to breathe. I find it's best to compare the measurements to a similar garment that fits you comfortably.
Immediate payment is expected via PayPal.
I am willing to hold items for up to one week if you require extra time to fund the payment.
I love international customers however shipping internationally from Australia is costly. The United States have introduced increased security and customs checks and as a result, incoming parcels are subject to a $9 surcharge, as well as delays, on an already exorbitant shipping rate.
If you have found something that you adore please do contact me for rates and we can discuss your options.
Other regions will find prices are high but perhaps still manageable. Again, please contact me for rates.
Quoted shipping costs are for standard delivery and should arrive within 1-7 business days. If you would prefer registered, insured or express post please contact me. I'll reserve your items while I get the correct rates.
If you choose not to have your item sent by registered post I am unable to take responsibility for any possible loss during transit or if it is stolen from your doorstep. Once the item is lodged at the post office we will be unable to track its progress or location. For accountability and peace of mind upgraded shipping is recommended.
I ship within 1-3 days from when payment is received. I keep receipts to prove that items were shipped in a timely manner.
I generally try to use recycled packaging.
Refunds and Exchanges
All sales are final so please ask all questions prior to purchase.
Please understand all garments have lived past lives and will show minor wear. I do not sell items that I wouldn't keep or wear myself.
I will mention any damage or modifications in the description and include photographs.
Please read the descriptions carefully. Items cannot be returned because they 'didn't fit.'
With all that said, if you feel I have grossly misrepresented an item please convo me and we ought to be able to come up with a mutually beneficial solution.
Additional Policies and FAQs
If, for any reason, you are unhappy with a completed transaction please contact me via convo before leaving public feedback. Most misundertandings can be resolved.
Last Updated October 6, 2011