GentleDecisions

Jewelry & hair accessories with handcrafted flowers

St.-Petersburg, Russia
1,498 Sales

GentleDecisions is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

GentleDecisions is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on March 14, 2020

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Accepted payment methods

Paypal
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
• Friendly customer service is my first priority and I'll do my best to solve any problem.

• If you are not satisfied with your items for any reason or they are damaged during the shipping, please contact me before leaving a feedback.

• If for any reason you are unhappy with an item, just return the item within 7 days of receiving it. Items for exchange/return must be in new condition and smoke-free. I will need to re-sell them as new, so they should look new.

• The shipping cost for returning the products are to be paid by the buyer.

• The package is considered lost if it doesn't come within 8 weeks from the posting date. I will make a full refund.

• If the parcel is returned to me with a label "unclaimed", I will have to pay a $6 fine. So I will refund the cost of the order minus this fine.

• If the delivery was free when placing the order, but the parcel is returned to me with a label "unclaimed", I will deduct its actual cost when making a refund.
Usually the delivery cost is $6-8 plus a postage fine for returning a parcel of $6.
Payment
I accept PayPal only.
Please read this article if you don't have Paypal account and would like to pay with your Credit Card: www.etsy.com/help/article/361
Shipping
• I ship orders in 1 to 5 business days after receiving payment. All packages are sent with a tracking number via international registered airmail from St.-Petersburg, Russia. You will receive your tracking number in an e-mail notification when I ship your order.

• The packages can be tracked at www.track-trace.com/post in the Post/EMS section on the site. Please note that you will be able to track your package after it passes the customs office clearance in your country.

• Some local postal services do not provide online tracking for international registered airmail. Such as: United Kingdom, Canada, France, Australian post and some other. So I can track your package only while it's in Russia.

• Delivery takes about 3 weeks. Very occasionally a package may take longer than expected.

• Unfortunately, I can't guarantee the exact time of delivery, because it depends on the work of the post and the customs of your country. I always send packages by airmail, trying to shorten delivery time as much as I can.

• If the parcel is returned to me with a label "unclaimed", I will have to pay a $6 fine. So I will refund the cost of the order minus this fine.

• If the delivery was free when placing the order, but the parcel is returned to me with a label "unclaimed", I will deduct its actual cost when making a refund.
Usually the delivery cost is $6-8 plus a postage fine for returning a parcel of $6.
Additional policies and FAQs
• All flowers, berries and leaves are totally handmade by me. They are gentle, realistic and require careful handling. Please avoid any contact with water!

• Please note that when you make an order, color of jewelry and accessories may be a little different from what you see on the screen. I always try to make photos with the most realistic colors. However colors can be a little bit different, it depends on calibration and settings of your monitors.