GeorginaKay

Personalising your Christmas

Sutton, United Kingdom · 517 Sales

GeorginaKay

Personalising your Christmas

Sutton, United Kingdom 517 Sales On Etsy since 2008

5 out of 5 stars
(149)

Shop owner

Georgina

Contact

GeorginaKay is taking a short break

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Note from shop owner Sorry - I due to illness I am closing my shop for a few days. Any existing orders will be worked on still. Please bear with me. I hope to be back on Sunday 4th December 2016. During this time I am unable to respond to all messages, but will be in contact again after 4th - sincere apologies

Note from shop owner

Last updated on Dec 2, 2016

Sorry - I due to illness I am closing my shop for a few days. Any existing orders will be worked on still. Please bear with me. I hope to be back on Sunday 4th December 2016. During this time I am unable to respond to all messages, but will be in contact again after 4th - sincere apologies

Georgina

Contact shop owner

Georgina

Reviews

Average item review
5 out of 5 stars
(149)
louiseharrop1991

louiseharrop1991 on Nov 30, 2016

5 out of 5 stars

It is perfect, beautiful design :) xx

Louise Emma

Louise Emma on Nov 30, 2016

5 out of 5 stars

Beautiful product foe my baby girl's first Christmas and can't wait to get it on my tree..Quick delivery, well packaged. Really pleased with it, thank you xx

cathshilliday

cathshilliday on Nov 29, 2016

5 out of 5 stars

Perfect, just as it looked online.

View all 149 reviews

Shop policies

Last updated on November 16, 2016
Hi there, thanks for browsing GeorginaKay Designs.

We are based on the outskirts of London, England

We hope that you like browsing and purchasing from our little place on the world wide web if you have any questions, please do not hesitate to contact us.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
We accept PayPal only.

Payment must be made in full and have cleared before the item is shipped which via Pay Pal is usually immediately.

If you are having any issues with PayPal, please don't hesitate to contact us and we will attempt to assist you in any way we can
Shipping
PROCESSING TIME:

The time we need to prepare your order for shipping. Our current process time is 2-3 days. Each of our baubles are handmade to order.


ESTIMATED SHIPPING TIMES:

UK: 1-2 Business Days

Europe: 7-10 Business Days

America: 10-14 Business Days ( on rare occasions shipping to the US from the UK can take up to 21 days)

Australia, New Zealand and Oceania: 10 -14 Business Days


CUSTOMS AND IMPORT TAXES :

Buyers are responsible for any customs and import taxes that may apply. We cannot be held responsible for delays due to customs.


HOW ARE ITEMS SHIPPED?:

We take every care to package your item, each bauble is wrapped in tissue paper and placed in a white gift box with one of our logo stickers. To ship, we then package it in bubblewrap and inside a brown shipping box which we then wrap in recycled brown paper and secure with brown packing tape. We know how exciting it is to receive "happy mail" in the post so ensure your item is packaged properly with a smile.

We also offer a free gift wrap service so let us know in the "message to seller" if you would like us to wrap your gift and include a small gift card.

If your Etsy and Paypal address differ, please let us know in the "message to seller" note during checkout. If you do not notify us and we cannot reach you within 48 hours after payment we will ship the item to the address provided during Etsy checkout.


LAST POSTAGE DATES FOR DELIVERY BY CHRISTMAS 2016:

Saturday 3rd December – Africa, Middle East
Wednesday 7th December – Cyprus, Asia, Far East (inc Japan), Eastern Europe
Thurday 8th December – Caribbean, Central & South America
Saturday 10th December – Greece, Australia, New Zealand
Monday 12th December – Airmail to Static BFPO’s
Wednesday 14th December – Czech Republic, Germany, Italy, Poland
Thursday 15th December – Canada, Finland, Sweden, USA
Friday 16th December – Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland
Saturday 17th December – Belgium, France, Ireland, Luxembourg
Tuesday 20th December – UK Second Class
Wednesday 21st December – UK First Class

POSTAGE COSTS INCLUDE THE COST OF BOTH POSTAGE AND PACKAGING

If you have any other questions please do not hesitate to contact us!
Refunds and Exchanges
Please contact us immediately should you be unhappy with your purchase. Each return is handled on an individual basis.

Any returned items must be in their original packaging or similar (sturdy shipping box or packet)and be mailed recorded delivery.
Additional policies and FAQs
FAQ

1) I would like more than one bauble do you combine postage?

Yes we do! If you check out our shop we have a section entitled "Multiple Baubles" where we have various listings from 2 - 10 baubles. If you would like any more please drop us a message and we can set up a custom listing for you.

2) Do you accept Custom Orders?

Yes we do! We love working on custom orders, if you cannot see anything you like in our shop please send us a message with your requirements and we can set up a custom listing for you.

3) You've set up a custom listing for me but I can't find it?

We have a section in our shop called "Custom Listings". Check in there for your name, if you're still unable to find it please send us a message

4) Can I have both feathers and glitter in my bauble?

No sadly we are unable to put both in. The glitter is stuck on the inside of the bauble and if we added feathers inside too you wouldn't be able to see them.

5) Are these baubles glass?

No, they are made from shatterproof plastic with a glass effect. They are very lightweight and Extremely realistic PLASTIC shatterproof baubles - you will not know they are not glass until you touch them

6) Is the glitter on the outside?

No, the glitter is stuck to the inside of the bauble - so no nasty mess on your living room floor!

7) How long will it take to get to me?

Our process time is 2-3 days and then shipping depends on which country you are in. Please check out our Shipping Policies above.

8) Can you put photos on baubles?

Sadly no this is not something we offer.

9) Can you provide just the vinyl sticker for me to put on my own bauble?

Sadly no, we do not offer this service.

10) I can't see a colour I like do you offer any other colours?

If you're not sure if we offer a colour you would like please send us a message. We can try to match as close as possible.

11) Can you add personalisation to both sides of the bauble?

Yes we can, message us with details

12) Can you add dates to the bauble

Yes we can add anything you like

13) Can I have two colours of glitter inside my bauble?

No sorry - we only offer single colours at this stage

14) Will this arrive in time for Christmas?

If you order before our final shipping dates (as seen in shipping section) then yes, your bauble should arrive before Christmas.

15) How long does it take you to make my bauble?

Our current process time is 3-4 days

16) Are the snowflakes all the way around the bauble?

If you have opted for writing only on one side, no the snowflakes do not extend around the whole bauble. If you want them round the whole bauble please let us know at checkout