ArleneJobling

Handmade Hair Accessories

Durham, United Kingdom · 0 Sales

ArleneJobling

Handmade Hair Accessories

Durham, United Kingdom 0 Sales On Etsy since 2011

Announcement   Hand Made Hair Accessories

Announcement

Hand Made Hair Accessories

Arlene Jobling

Contact shop owner

Arlene Jobling

Items

No items listed at this time

Shop policies

Last updated on March 8, 2013
Welcome to Arlene Jobling - Hand Made hair Accessories

I hand make all my stock myself here in the UK with a variety of different materials.

All items shown on our Etsy Website are in stock. Excluding Items marked made to order or personalised, these will take upto 14 days to make and ship, so please allow for this when ordering.

I accept paypal & postal Orders. Payments are to be received within 7 days of your purchase.

I will combine shipping costs on multiple purchases as long as they are paid for together - items are shipped from the UK so please bear this in mind if you are purchasing from another country.

If you have any questions, complaints or requests please do not hesitate to get in touch.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Money Order
Payment
We accept paypal & postal Orders. Payments are to be received within 7 days of your purchase.
Shipping
Delivery to the UK

Standard delivery - £1.50
You Should receive your parcel within 5 working days*

Express delivery - £3.50
Order by 13:00 PM Monday - Friday for delivery within 2-3 working days
Your parcel will be dispatched on the day of order to arrive with you within 2-3 working days*

For orders outside the UK please contact me for delivery charge.

* Please note
Working days are Monday- Friday excluding weekends and bank holidays.
The above delivery dates are for mainland addresses and should only be used as a guide only. If you live in a remote area e.g. in the Highlands or Ireland please allow at least one extra working day.
Refunds and Exchanges
We want you to be happy with everything you buy from us. If you are not completely satisfied with any* of the goods you purchase, please return them within 28 days and we will refund you.

*Please note that personalised items can only be returned if the goods are faulty.

Please obtain a proof of postage which is available free of charge from the Post Office and retain for your records until the refund of your return has been processed.

We cannot be responsible for parcels that fail to reach us, so please retain your proof of postage until our email confirming your refund has been processed

Returns method for damaged items:

Please note : On no account dispose of a damaged item/s before contacting us, as we will not be able to refund unless you follow our instructions of return.

If returning a damaged/faulty or incorrect item please contact customer services before posting it back to us. Please contact Customer Services by Email or Post by using the following,

Email
Customerservices [!at] arlenejobling.co.uk

Postal Address
22 Milbank Terrace
Station Town
Wingate
Co Durham
TS28 5EF

We aim to process all returns within 48 hours of reaching us. Your refund will be processed via your selected payment method (Pay Pal/Postal Order). Please allow 2-3 working days to show up on your card statement. We will email to confirm when this has been done.

If you have any queries or questions about returns, please contact Gifts By Arlene Jobling by Email: customerservices [!at] arlenejobling.co.uk

By telephone : 07779343475 office hours Monday to Friday 9.30 am to 2.30pm.
(If you leave a message outside of these office hours we will call you back)
Additional policies and FAQs
While we have made every effort to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Slight variations may also be dependant on calibration of individual screens.

All items shown on our Etsy Website are in stock. Items marked made to order or personalised, will take upto 14 days to make and ship please allow for this when ordering.
On occasion due to an administrative error or unsuitable quality when the product is picked for your order, we may not be able to supply the item. Therefore all items are subject to availability. We will inform you as soon as possible by phone or email if the goods you have ordered are not available.