GildwynStudio

Privacy Policy — Gildwyn Studio

This Privacy Policy explains how and when I collect, use, and share information when you purchase an item from my shop, contact me, or use my services through Etsy.com.

This policy does not apply to third-party services I do not control, including Etsy. You can review Etsy’s own Privacy Policy for details on how they process personal information.

1. Information I Collect

To fulfill your order, you must provide certain information (authorized by Etsy), including:

Your name

Email address

Billing and postal address

Payment information

Details of the product ordered

You may also provide additional information if you contact me directly (such as customization requests).

2. Why I Need Your Information & How I Use It

I use your information based on the following legal grounds:

• To Fulfill Your Order

Processing purchases, delivering files, and providing customer support.

• Consent

If you opt in to receive marketing messages, I use your email only for that purpose. You can withdraw consent anytime.

• Legal Obligations

I may retain order information for tax or legal requirements.

• Legitimate Interests

To improve my services and manage my business, without overriding your rights.

3. Information Sharing & Disclosure

I share your information only when necessary:

• Etsy

Information is shared to comply with Etsy’s Seller Policy and Terms of Use.

• Service Providers

Trusted third parties may process or store data (e.g., cloud storage) only as needed.

• Business Transfers

If my business is sold or merged, information may transfer as allowed by law.

• Legal Compliance

I may disclose your information if required by law, for fraud prevention, or to protect my customers.

4. Data Retention

I keep your information only as long as necessary to:

Deliver products

Provide support

Comply with legal obligations

Resolve disputes and enforce policies

Typically, order data is retained for up to 4 years, unless law requires longer.

5. Transfers Outside the EU

Your information may be processed through third-party services located outside your country. When transferring data outside the EU, I rely on approved legal safeguards such as:

Standard Contractual Clauses

Privacy Shield (if applicable)

Other legally recognized mechanisms

These ensure your information remains protected.

6. Your Rights

If you live in certain regions (including the EU), you have the right to:

Access your personal data

Correct, restrict, or delete your data

Object to processing based on legitimate interests or marketing

File a complaint with your local data protection authority

Some requests may be limited if I must retain information for legal reasons.

7. How to Contact Me

For EU data protection purposes, I, Chandrima Mandal, am the data controller of your information.

If you have questions or concerns, contact me at:

Email: gildwyn.studio@gmail.com

If you wish to access, correct, or delete information held by Etsy, please contact Etsy directly at Etsy.com/help.