If you come across a problem with the checkout process please let me know and I will do whatever I can to help.

I try to mail orders within three working days.

Estimated delivery times:
UK: 1-3 working days (All packages are sent by Royal Mail first class post).
Rest of the world: 2-3 weeks.

Please be aware that Covid 19 is causing delays with deliveries all over the world. Estimated delivery times can now be as much as 1-2 weeks in the UK and 4-6 weeks to the rest of the world. However most packages are still reaching their destinations within the 1-3 days or 2-3 week windows.

All items are sent by Royal Mail but please remember that I am in the United Kingdom so shipping times may be several weeks if you are ordering from overseas. Shipping charges include a small charge for packaging materials and associated costs as well as the price of postage.

Please note that customers are responsible for all the customs fees and duty relevant to their country. You can use an online tax calculator like simplyduty.com to work out how much tax you may be liable for. (see https://www.simplyduty.com/import-calculator)

Unfortunately I no longer offer items at wholesale prices.

Please be aware that I now have to charge a design fee for commissioned bead orders that use your own images due to the amount of time it takes to edit customer's own photos and to cover the printer ink used in making test prints. That charge is £5 per image and will be added to the cost of any commissions that use customer's own images.

Your personal details are safe with me. I will only use your shipping and billing address, and contact information to communicate with you about your order, to fulfil your order or for legal reasons (e.g. paying taxes).

I am committed to processing personal information about customers in a way that is safe, secure and non-invasive. Under the EU General Data Protection Regulation (GDPR) 2018 this document sets out what data I collect and store when you buy from me, why I collect it, who the information is shared with and the rights of the customer to have the information changed or deleted.

What information is collected:
Name and address
Email

Debit/credit card information is collected separately by Paypal or Etsy's payment processor.

Who the information is shared with:
Paypal (during payment at checkout)
Royal Mail (when buying postage)
Etsy

Why the information is collected:
Your name and address is collected in order to provide the products you have purchased from me (under the 'contractual performance' lawful basis of GDPR).
Your email is collected so that I can contact you to let you know your order has been dispatched. It might also be used if I have any queries about your order. (Also under the 'contractual performance' lawful basis of GDPR)

The information is not used for direct marketing such as sales emails.

How the information is collected:
Directly from customers via the online ordering system on the Etsy web site.

Who may see the information:
Myself, Gillian McMurray, sole owner of the business.
Select third parties, i.e. Paypal, Royal Mail, Etsy.
Other third parties, i.e. law enforcement or tax authorities (only in unusual circumstances).

Transferring personal information outside of the UK:
The use of this website requires that personal information is transferred to Etsy in the the USA. I have checked that all third party partners have privacy policies in place that protect personal information to a level that complies with UK law. Etsy is protected by Privacy Shield.

Keeping personal information secure:
I am committed to keeping customer's personal information secure. It will not be sold, inappropriately shared or accidentally used. Customer's details are only used for direct communication about specific orders over email or through Etsy's messaging system. All technology in use by me is kept up to date with current security software and is not made available for use by anyone else.

How long information is kept:
Under UK law, business records must be kept for seven years. In the case of invoices and receipts, customer information is also included. This information will be securely disposed of as soon as practical. Digital records of individual orders are held by myself for 60 days in order to make sure orders are fulfilled and received without any problems. However customers also have the right to be forgotten and personal information will be removed from my recording system if requested and it does not interfere with the obligations of the business, e.g. submitting taxes.

Accuracy of information:
This web site relies on customers keeping their information up to date and accurate. Log in to your account using the 'log in' button at the top left hand side of any web page using the log in details created when you signed up for an Etsy account. You can then change your personal details from within your account.

Access to personal information:
Under GDPR legislation, customers should have access to their personal information and be given the opportunity to change their details. You also have the right to ask me to change, restrict my use of or delete your personal information. In order to see what information is held about you either:

Log in to your account using the 'log in' button at the top left hand side of any web page using your log in details.
OR
Request to see what information is held by sending me a message with your request and including your name and address as used when shopping on this web site.

You can request that I delete your personal information from Etsy and I will contact them on your behalf. Or you can contact Etsy yourself and request the same thing directly from them. You can also close your Etsy account from within your own account settings.

If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

Changes to my privacy policy:
As privacy legislation is an ever changing landscape, I will update my privacy policies as required.

Contact details:
Gillian McMurray, 2 Linton Cottages, Morebattle, Kelso, Roxburghshire, TD5 8AE

Last updated: 16th May 2018