Unique wearable art, inspired and created with nature
GinaMastio's Shop Policies
Welcome to my 'petite boutique'! Nature inspires my work and with nature's help I create my pieces. Each one is totally unique, from design to creation, each step of the way. All is by my hand, using hand dyeing of fabrics and wet felting techniques. I am conscious of my environment and try to re-use my water for my garden as much as possible, the exhausted dye plants become mulch, and I source my fibres as close to home as I can. All created in a smoke free, happy, bilingual loving environment.
**N'hésitez pas a me contacter par 'conversations' si vous avez des questions concernant les 'policies'...
I accept payment through Paypal.
Paypal is a secure third party payment processor and you don't need a Paypal account to pay for your order. Simply choose the option which asks, "Don't have a paypal account?" to pay via credit card and follow the instructions. Your details will not be disclosed to me or any other person you buy from.
Your goods will be packaged and sent upon confirmation of payment.
Any item or items that TOTAL $200.00 or more may be purchased through a layaway plan. To place an item(s) in lay-away, please contact me through the contact the seller button on the item's listing. I will then explain how to start the procedure..
You may keep the item(s) in lay-away up to ninety (90) days, with payments being made every two weeks or more often if you wish..
A non-refundable down payment of 20% is made when the item(s) is placed in layaway.
The balance is invoiced through PayPal with the amount due and the date it is due. Once the item(s) are paid in full (including postage), the item(s) will be shipped. If more than one item is involved in the layaway, no items may be deleted from the Lay-Away. Additional items may not be added to an established Lay-Away.
All payments for layaway are NON-REFUNDABLE.
Stay in touch, please. Problems arise in life and I'm willing to consider amending the layaway terms, if needed. We've all had unexpected expenses occur. After two weeks of no customer contact and a missed payment, the layaway will be cancelled.
I ship everywhere! The shipping costs are stated in each item’s description. My creations will be wrapped in tissue paper and then placed inside a postal envelope. I send all of my work registered mail, which will require a signature by the person to whom it is addressed. If you are not at home for the reception of the parcel you will recieve a note from the post office saying where to collect it. I prefer to send parcels this way, to ensure a safer arrival.They are however not traceable and have no insurance, unless you state you would like this service. If you would like the insurance and complete traceability option it costs 50 AUD. Please send me a convo before purchase so that i can adjust the postal price.
For deliveries in Australia, allow 4 days. For other parts of the world, allow approximately 2 weeks.
Please note that all lost or damaged packages are at the expense of the buyer.
After payment, items are usually shipped within 2 business days and I will send a mail of confirmation.
International customers are responsible for any duty and/or customs fees that may be requested upon arrival of your package. Please also note that I cannot lie on customs forms by marking it as a gift, and the value declared on your package will be what you paid for the item minus shipping. Thankyou for your understanding. Also, in some rare cases, customs can delay packages by up to 6 weeks, and this is unfortunately out of my control. (But lets hope it will never happen!)
*PLEASE NOTE:* Please be sure that your Paypal and Etsy shipping addresses match. If there is a conflict between the two addresses, I will ship to the address listed with Etsy, as people often forget to update their address on file with Paypal. However I cannot be held responsible for addresses that have not been updated or are otherwise incorrect, so please verify this information before completing your purchase. Thank you!
Refunds and Exchanges
If you are not entirely happy with your purchase you may return it by post at your expense, in perfect condition and within three days of reception. (After this time, sale is final.) I will refund the item via paypal on reception of the item, minus my original shipping cost. Please convo me regarding any such matters as soon as possible.
The only exception to this is with custom orders, where they are not refundable or exchangeable.
Additional Policies and FAQs
Special Custom Orders:
Feel free to contact me with any requests if there is a particular style, size, or ecoprint combination amongst my creations that you would like made up especially for you. Depending on time available, I would love to fulfil your dream!
All sales are final on custom orders and payment must be recieved in full before I begin to create your special piece. Let's create!
Last Updated November 17, 2013