Gingertails

Quality Artificial Flower & Ribbon Supplies

Hong Kong, Hong Kong

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    ** IMPORTANT NOTE ** Shipping may sometimes be delayed due to the unstable time schedule of international flights. Please read carefully our SHOP POLICIES before placing your order.

For wholesale: please message us
Instagram: @gingertailsco

Gingertails Co.
30.05.2021

Announcement

Last updated on May 30, 2021

** IMPORTANT NOTE ** Shipping may sometimes be delayed due to the unstable time schedule of international flights. Please read carefully our SHOP POLICIES before placing your order.

For wholesale: please message us
Instagram: @gingertailsco

Gingertails Co.
30.05.2021

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Gingertails Co.

Contact shop owner

Gingertails Co.

Reviews

Average item review
5 out of 5 stars
(591)
See reviews that mention:
Quality 88 Shipping 78 Customer service 59

About Gingertails

Sales 3,017
On Etsy since 2014

Express your token of love with different flower colors!

Gingertails started in 2013 with its roots in a backyard balcony. As designers, the abundance of beautiful ornaments and colouful ribbons found in our small cosmopolitan city of Hong Kong was a heaven-made. We started supplying these pretty things to more and more hand-made designers around the world via Etsy online platform, and later added artificial flowers into our portfolio.

Flowers have been an integral part of many people's life, often conveying one's message for love, whether happiness, and sorrow. They are commonly used to express love with gifts for special events, dress accessories, home decorations, events and stage decorations, wedding celebrations and many other occasions. Despite its beauty and seductive scent of fresh cut flowers, they often do not last beyond a few days. With artificial flowers, more people would be able to capture their most memorial occasions in life forever, compared to fresh or preserved flowers.

Artificial flowers can vary a lot in quality. We pride ourselves to invest in the efforts of handpicking only the highest quality realistic blooms available. Humans has emotional feelings attached to fresh cut-flowers, so we give a lot of attention to the smallest details in our flowers selection, which may sometimes be minor yet most important. The artificial flowers are just as beautiful as the real thing, yet they last much longer and require little maintenance.

At Gingertails, flowers is our passion. We try our best to source you the widest range of exquisite artificial flower varieties to suit the many special occasions of your life, while you choose how to express your token of love with different flower colors.

Happy shopping online with us!

Joanna & Mike
Gingertails Co.
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We are based in Hong Kong from our studio in Kwun Tong, Hong Kong.

Specialised in a wide variety of artificial flower blooms, you are welcome to make appointment with us for requesting custom event decorations, or advice on creating your own hand-tied bunches for flower bouquets, dress accessories, etc.

Shop members

  • Joanna Lai

    Owner, Designer

  • Lemon

    Housekeeper

Shop policies

Last updated on May 30, 2021
Hello and welcome to our shop!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
(1) We DO NOT refund for the shipping fee once items are shipped out of our store.

(2) We DO NOT accept cancellations once shipped out of our store. Please apply for a return or exchange after you received the order. You must bear the cost of postage costs to our office, however for exchanges, we shall bear the cost of re-shipping the item(s) back to you.

(3) If for any reason you are not happy with your purchased item(s), please contact us by email within 14 calendar days stating the reasons, and return the item(s) to us in their original packaging and in a sellable condition within 30 days for a credit or refund for the item(s). Refunds and exchanges will only be issued after receipt of the returned item(s). Item(s) for return must be sent back to us using a trackable method and with a receipt for our record. Item(s) lost during transit back to our office shall be at your own expense. You must bear the cost of postage costs to our office, however for exchanges, we shall bear the cost of re-shipping the item(s) back to you.

(4) Should you have any concerns after your order arrives, please contact us by email immediately for assistance. We shall be here to help address your concerns.
Payment
We accept Paypal and Etsy Payments. Please ensure you update your Paypal/ Etsy Payments address before making your purchase to avoid us shipping to your outdated mailing address.
Shipping
(1) We shall ship your order within 3-7 working days of payment confirmation from the Hong Kong office. For Pre-order items, it takes about 5-12 working days to be restocked before shipping.

For Standard Shipping:
- Hong Kong - 2-4 working days to arrive
- Japan/ Korea/ Singapore - 2-3 weeks (10-15 working days) to arrive, depends on customs
- Australia/ France/ UK/ US - 2-8 weeks (10-40 working days) to arrive, depends on customs
- Canada/ Italy/ New Zealand, or countries with surface mail services only - 5-14 weeks (25-70 working days) to arrive, depends on customs
- South Africa, or countries without any surface mail/ airmail services - sorry no service yet

(** Please contact us for the shipping status before placing your orders **)

(2) Shipping may sometimes be delayed due to the unstable time schedule of international flights. We shall NOT take responsibility for any unexpected delay for the shipped item(s).

(3) If you don't receive your order within 2 months, you should contact us to help check with our local post office for the delivery status.

(4) NO refund will be issued unless the shipment is confirmed by our local post office as a missing parcel (The checking process may take up to 2-3 months)

(5) Your order may be subject to customs taxes and duties when shipped into some countries. If unsure, please contact your local customs office first for more information on custom taxes. We shall NOT take responsibility for any additional charges, or if your order is blocked and delayed by customs authorities.
Additional policies and FAQs
Due to the variation of computer monitor displays, the item you purchased may have some minor variation in color compared to what you see online on your screen.

All work and images © Gingertails Co. reserved under copyright. Please email us if you wish to discuss reproduction rights.

For any enquiries, please contact us via Etsy’s Conversations.