GlassDesignsByJ
Gainesville, Florida
Shop policies
Last updated on
August 1, 2019
Thank you so much for taking the time to visit my Etsy shop! Please keep in mind that if you see something you like but it's not the right color, I can make another in your color choice.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
I do not accept returns of custom orders. You may return a standard item if you contact me within 3 days of delivery, and return must be made within 3 days after notification. Return postage costs will be at your expense. It must be properly wrapped and packaged just as you received it to ensure against breakage. I will deduct my postage cost from your refund.
Payment
You may pay with Paypal or any major credit card.
Shipping
We always try to ship within 48 hours but if we're away at an art show it may take a little longer. Please let me know if you're on a strict deadline, i.e., an anniversary or birthday gift. Generally, I mail via first class, but can always ship priority or even overnight for an additional charge.
Additional policies and FAQs
I have wholesale accounts across the country so please contact me if you'd like to carry my work in your shop! I welcome custom orders, as well.