GlassPelican

If for some reason you are not satisfied with your purchase, please contact me within 7 days for return shipping instructions. I will promptly refund the purchase price after I have received the returned item. The buyer is responsible for return shipping costs.

For custom work, however, there are no refunds or exchanges guaranteed. Each case will be considered individually. I will not be responsible for shipping costs in the event of an exchange. Again, I am not responsible for any loss or damage once the item purchased has left my hands. Great care is taken to package all items to arrive safely.

I accept payment through Paypal as well as Etsy direct checkout. All major credit cards are accepted by Paypal and you do not need a Paypal account to use this quick, easy and secure form of payment.

Please be sure that your Etsy shipping address is the same as your PayPal shipping address.

ETSY'S COMBINED SHIPPING CHARGES are often calculated too high. I ALWAYS REFUND ANY OVER CHARGES FOR SHIPPING over $1.00. My priorities are to safely get your items to you intact; and to find the most inexpensive shipping options. You may contact me prior to ordering to find the most accurate shipping charges for combined items.

Your purchase will be very securely packaged and wrapped. Shipping time will vary, depending on the shipping preference that you choose. I will ship within 1 - 2 business days of receiving payment (usually within one day) for in-stock items.

If purchasing a custom item, please allow up to 2 weeks to complete the project. The individual listing will state the estimated time. If you need something sooner, please contact me to see if it is possible to deliver sooner. Most often, it will be completed in less time than shown. Photos will be sent of the finished item for approval before shipping for custom orders if requested.


International First Class Mail, depending on where you're located, can take two to four weeks to arrive. Mail can sometimes get delayed in Customs.


CUSTOM FEES ARE THE RESPONSIBILITY OF THE BUYER. I am required to declare the actual value of the order on the customs form. You might wish to take a look at this customs fee calculator to better anticipate possible charges: http://www.dutycalculator.com/new-import-duty-and-tax-calculation/

Your satisfaction with your purchase is of the utmost importance to me. If there is any problem, please contact me immediately so that we can find a solution to it.

ETSY FEEDBACK: Feedback is so important for both buyers and sellers on Etsy. If you wouldn't mind taking just a moment after you have received your order to leave feedback for me, I would really appreciate it. Feedback is on the drop-down menu just under "Your Account" at the top of your screen (just to the upper left of your shopping cart).