LauraSchissell on May 17, 2016
I love this stained glass. It came packed so well, no damage. It is just what I wanted and can't wait to find time to hang it in our window. I have looked for one for ages. This one is beautiful and priced right.
steuerf on Jan 22, 2016
Arrived very quickly and in perfect condition. Exactly as described. Packaged expertly. Even got refund for shipping costs that turned out to be lower than expected. Great purchase. So happy with it!
Our little shop carries a range of items from art glass (Stained & Fused), handcrafted jewelry, and beaded and wire wrapped house ware items. From time to time we will also showcase some original photographs, hair pieces (like barrettes), and winter knitwear (like scarves). All our pieces are original designs unless otherwise noted.
We strive to provide our customers with the best customer service possible. If you need additional information pertaining to an item, our sales and shipping policies, or any problems you might have once an item arrives, please contact us. We want your shopping experience to be a pleasant and satisfying one and appreciate the opportunity both to enhance the experience and/or to resolve any issues. We ask that you contact us with ANYquestions or concerns pertaining to one of our items or sales transactions.
Please convo us, or e-mail to GlitzAndGrandeur [!at] aol.com.
We are constantly adding new items to our inventory. Sometimes there will be a lapse, where the inventory remains the same, while we complete items for consignment or custom work, but then we will get back to listing new pieces. Please come back and visit often. Please convo or e-mail if you are interested in obtaining a piece in a specific size or color scheme.
If you are looking for an item that is no longer in our current listings, please be sure to check the "sold" section of our shop. We may be able to reproduce a piece just for you. Please keep in mind though, that we may not be able to reproduce all previously commissioned (custom order) pieces.
All positive feedback is much appreciated!
Accepted payment methods
- Accepts Etsy gift cards
The automatic shipping rate function does not always calculate an accurate shipping rate for multiple items. Please convo us for a combined shipping rate. If you opt to purchase with the calculated combined shipping rate at checkout, we will refund overages greater than a $3 difference.
We currently accept PayPal, Etsy direct credit card payments, and etsy gift certificates as methods of payment.
Payment is due immediately upon purchase of a listing.
For custom listings where "Other" is selected as the payment method, payment is due within 24 hours of the listing purchase. The only exceptions would be where alternative payment schedules or methods have been designated prior to the purchase of the listing.
Any listings left unpaid after a 24 hour period, may have the transaction cancelled and the item re-listed. For custom orders where deposits are not received within 24 hours, and no other arrangements have been made, the listing terms and price quotes may be withdrawn.
We often recycle packaging materials. If your item arrives in a recycled box, please do not be alarmed. Your item is new and unused, unless otherwise stated in the listing. We just feel better about reusing at least once prior to the packaging hitting the recycle bin. Please let us know if you require a new box.
Our shipping rates may or may not include, shipping, handling, insurance, tracking, and packaging materials. We do not charge for fuel to pack or get the package to the carrier. We are not out to make money off of shipping charges. Refunds may be issued at our discretion if there is a gross overage (always rounded up to the nearest dollar). But please keep in mind, buy purchasing the item, you are agreeing to pay the given shipping charge.
Our shipping policy in general is to ship on Monday and Thursday for all orders placed by 3pm CST the prior day. However, when we can, we will ship more frequently. Sometimes we are delayed due to prior scheduling commitments, or the need to obtain special non-standard or over sized packaging. In these situations we will notify the buyer by convo or e-mail.
If you have a very strict time constraint, then please convo us prior to placing your order to verify that the item can be delivered in time. There may be an additional shipping charge for expedited shipping (not if we have to pack it up quickly, but if we need to ship it by a special freight, next day or two day air for example). Please also leave a note letting us know your timeline when placing the order.
We generally try to issue an e-mail for each order to let you know when we expect to ship. You can check your Etsy order status to see when an item has shipped. We try our best to issue a convo or e-mail shipment confirmation notifying when an order has been shipped and giving any tracking info (if applicable).
If your item has been insured (indicated in the shipment confirmation, or an insurance tracking label is affixed to the package) you must keep all original packaging materials until your item has is inspected an you deem it to be in satisfactory condition. The packaging is required for an insurance claim. All damages must be reported immediately to ensure the proper processing of a claim.
DUE TO THE FRAGILE NATURE OF OUR PRODUCTS, WE INSIST THAT YOU PLEASE CHECK YOUR SHIPMENT IMMEDIATELY UPON RECEIPT OF THE PACKAGE. Please report all damages to us within three consecutive days of delivery of the item. Single panel purchases are not crated because the cost of this type of shipping often exceeds the price of the item and a majority of buyers are not willing to pay for these shipping services. A crating service may be used at the purchaser's request and expense. Please contact us if you prefer to have an item crated for shipment.
We ship glass items and are well aware that things happen in shipping. We will work our hardest to attempt to resolve any issues. Please contact us with full disclosure to any issue you might have.
All shipments valued at $100 and over will ship with indirect signature confirmation. Shipments valued at over $300 will ship with direct signature confirmation. If you are not able to sign for acceptance, or make other arrangements, and would rather just have delivery confirmation, please contact us to let us know. By doing so, you the buyer, agrees to relinquish the responsibility, for the item, from the seller at the point that the delivery carrier marks the status as delivered.
Refunds and Exchanges
ALWAYS CONTACT US, if you are not happy with your purchase. We will work with you to try to resolve the issue.
While we make every effort to ensure that your item is securely packed, these items are made of glass, and are still susceptible to pressure from having someone or something(s) leaning against, across or atop the package, in addition to jarring or dropping. We are fully responsible for any damages that occur in transit. We cannot afford to be responsible for damages to a panel once it has been delivered and until it is properly mounted or gifted (warping from leaning an un-mounted panel, undue stress from being moved around from place to place, having mail and other packages stacked upon it, or being knocked into by the dog or cat).
The only way to differentiate these damages from shipping damages is to have the panel inspected upon delivery, and therefore we are unable to offer a 30 day window as one might have in purchasing a sweater or table cloth. We implore the buyer to PLEASE, CHECK YOUR SHIPMENT UPON RECEIPT. Notify us of any damages, or any concerns you might have immediately (within three consecutive days from delivery from the carrier). In these situations we will make every effort to repair, have repaired, or replace the item at our cost.
If you are purchasing the item as a gift, please, check it upon receipt, prior to packing it away until the occasion. If you opt not to check your shipment, and open it after it has been sitting for weeks, or months later, and find damage, please do not ask us to be liable for expenses associated with damage.
We apologize if this sounds harsh, as it is not intended to offend. We understand that there are expenses and costs to shipping product in any business and are not attempting to get out of these.
We are dealing with glass here. Even when purchasing glass in person, once it's out the shop door, if we bump it loading it into a vehicle and chip the glass, or drop it, the store is not responsible. We will gladly cover any damages while it is in our possession, in getting the item to you, and for any defective construction or material, but please do not ask us to cover damages once it is in your possession (i.e. if you drop a serving platter, or accidentally sit on a panel you were waiting to mount). In these situations, we will make every effort to work with you to repair or replace the item at the lowest cost possible, but will not cover the shipping or repair costs.
Again, if you purchase one of our pieces, and it is damaged at a later date, we would be happy to work with you to repair or replace the piece, but will not be liable for the related expenses, unless it is due to defect.
If you receive an item and it is just not what you had in mind, please don't damage it in an attempt to return it. As noted above, there is almost always insurance and you will have to make your claim through the carrier's insurance. If you are not satisfied with any item, contact us first and foremost. We will attempt to work with you to reach a reasonable resolution. Again, our most sincere apologies for stating this less than pleasant bit, but it happens, and it adds up and can shut down a small business.
Please keep your packaging if there is damage as that will be required for an insurance claim.
Additional policies and FAQs
*** PLEASE NOTE: *** We do not work on custom orders between the second week of November through the completion of the second week of January. (In general it's about two weeks prior to Thanksgiving through two weeks after the New Year). If you are thinking of a custom piece to give as a gift this holiday season, you will need to have an order in place prior to the 14th of November.
We will continue to complete orders scheduled to begin prior to the cut-off date, during that time. We will accept custom orders during that time frame to be worked on after the 15th of January. Orders are worked on in the order that they are received.
TERMS & CONDITIONS FOR CUSTOM PIECES WITH GLITZ & GRANDEUR
This is a general and summarized version of our Custom Terms & Conditions. Upon starting the process for a commissioned piece, you will receive these terms with specific details as they pertain to your piece.
1. We discuss the piece in general.
2. We will give you a quote for the price of the piece and shipping rate.
3. A deposit in the amount of 50% the price of the finished piece is required prior to the start of any work.
4. If we do custom design work for proposed patterns, up front, there may be a fee associated with the pattern. Generally, small suncatcher designs won't have a fee, but a large panel may have a fee of about $75. If you go ahead with the project, the fee is waived. Should you opt to not go with the project, the fee my be deducted.
5. A start date will be set. This is generally about two to ten days out depending on our current workload and materials needed.
6. Expected delivery dates will be set. It takes anywhere from a few days for a small simple suncatcher to 6 weeks for a more complex pattern. Expected delivery dates will be set.
7. A material and cutting rate will be determined at the start of the project. This will be a non-refundable amount to purchase the materials and cut the glass. It is included in the price of the finished piece.
8. The piece will be photographed when the glass is cut and initially laid out, and submitted for your review.
9. Additional photos may be submitted along the way to completion.
11. At completion you will be invoiced for the remaining balance and shipping.
12. Upon receipt of payment in full, your custom piece will be carefully packed and shipped.
A bid quote is good for five consecutive calendar days. Beyond 5 days adjustments may be made to cover material cost and/or labor charges at the discretion of Glitz & Grandeur. In addition, after five days, adjustments may be made to the expected delivery date based on workload.
Please feel free to contact us if there is something under our "sold" items that you have an interest in. If we can make a similar piece, we would most certainly be happy to do so.
Thank you for visiting!