GnomEnterprises' Shop Policies
GNOME ENTERPRISES | SHOP POLICIES
Please take a moment to review our shop policies before making your purchase.
PRODUCT SPECS: All of our designs are silkscreened by hand on high quality, sweatshop-free American Apparel tees. They're super soft and feature a vintage fit and feel. We use custom mixed professional grade specialty inks. All items are hand-printed in our Brooklyn, NY studio.
SIZE AVAILABLITY: Designs are available in Mens/Unisex, Womens, Kids, and Infant sizes. Missing your size? Check with us. We might have it or might be getting it back in stock soon.
SIZING INFO: Mens/Unisex tees feature a crew neckline and vintage fit and feel. Womens tees are fitted and feature a shorter (girlie) sleeve and a scooped neckline. When ordering our V-necks, women may prefer to select one size smaller due to unisex sizing. Kids sizes run small, so it is common to order one size up. Size specifications for all styles (chest + waist measurements) are included in each listing.
SHIPPING: Each item is often hand printed upon purchase. Orders usually ship out within 5-7 days via USPS first class. If you would like to ship via a different method, please contact us and we will be more than happy to try and work with you (additional shipping fees may be involved). We ship worldwide to wherever you are.
INTERNATIONAL ORDERS: All international packages are subject to import taxes, VAT and/or other customs fees at the time of delivery. These taxes are not included in the shipping fees we charge to ship your item to you and it is solely your responsibility to pay these taxes; we will not reimburse you for them. The tax rates for imported goods are set by your government and can be substantial. We urge you to check with your customs department in advance to assess how much this will cost you at the time of delivery. We do not collect this in advance for transmission to foreign governments and we are unable to falsify customs forms to help avoid payment of these taxes. Any package that is unclaimed for failure to pay these taxes may be returned to us however we cannot be held responsible for items that are not returned to us and we are unable to refund for items lost for failure to pay import taxes. Shipping charges for items returned to us for failure to pay import taxes are never refunded. We do not recommend having your order shipped to an office or university or any address with a mail room, front desk or other indirect delivery method as these may not be delivered. Residential addresses are always preferable.
BACKORDERS: If an item is backordered, we will notify you ASAP and let you know estimated ship time. Backorders usually ship within 10-14 days.
RETURN POLICY: Because of the handmade nature of our items, all purchases are final sale and not eligible for refund. Items however, can be exchanged within 30 days of purchase.
EXCHANGES: Simply send the item back in the condition received within 30 days. Please be sure to make sure the package is sent with delivery confirmation, as we can not be responsible for packages lost in the mail. Once we've received your package we will ship out the exchange package. Additional shipping fees apply.
WHOLESALE: Yes. Our shirts are available for wholesale purchase.
SHOP UPDATES: Check back often. We're always working on something new and we frequently update the store with new designs, colors, sizes, and styles.
GET IN TOUCH: Please let us know if we can be of any further assistance. We're happy to help.
All the very best,
Your Friends at Gnome Enterprises
GNOME ENTERPRISES | RECENT PRESS
Last Updated March 12, 2014