GildedSwanPaperie

Thank you for visiting my vintage correspondence shop. I hope you will be thrilled with your purchase! Please feel free to ask any questions. I will try my best to help.

Please note, printing is part of my art and process. To ensure that your pieces come out in a lovely and professional manner, I do not sell digital invitations.

[PRINTING]
I print my paper goods on a Heidelberg printing press, not a digital or laser printer. Offset printing is often called offset lithography. My cards use real printing inks and not toners which is what digital printing uses.

[HOW TO ORDER]
Save the Dates and Business Cards
Check out with the listing you like. Quantities are found in the drop down menu.

[WEDDING INVITATION SUITES]
Purchase the $100 deposit. At check out, be sure to let me know:

-- the items you would like to order
-- quantity of each (50 minimum)
-- envelope color and quantity
-- wording you would like on each piece
-- any special color requests

If you have a specific color palette, please send it to me. I love color and appreciate your desire for a unified look. Once you officially approve your design, your final balance is due.

[PROOFING]
You will receive your full-color pdf proofs via email within 24 hours. Your purchase comes with three rounds of revisions, and any revisions after that are charged at $20 each. Once you officially approve your design, cards take three weeks for printing and trimming + shipping time.

I STRONGLY recommend you print your proofs on your own printer. It is the only way you will see the exact size, typeface, and text that will ultimately be printed on your cards. You are 100% responsible for proofing your own products. I do my best to catch typos and grammatical errors, but my eye is also on the design. Therefore, you are 100% responsible. Gilded Swan Paperie is not responsible for errors on printed stationery that were approved during the proofing process. I am happy to reprint your stationery at a discounted rate in the case of an error found upon delivery or on press.

Proofing on an iPhone or iPad is not recommended and results in iTypos.

[SAMPLES]
I strongly recommend you purchase a sample prior to officially ordering invitations. It's the only way to see and feel what your finished invitation will look like. I send lots of extras and make sure you get samples of my standard matte paper, museum board paper, and shimmery pearlescent paper.

I do not accept returns or give refunds if you are unhappy with the paper or printing quality unless I personally made an error. Please order samples so you know exactly what the quality will be like when you receive your own order.

Please also note that I rarely ever use bright white on anything. I adore the weathered feel of old paper and almost every one of my designs has a nice "vintage" texture to it. You may see lots of little weathered imperfections in the backgrounds which give it a true vintage look! If you are looking for perfectly symmetrical and crisp lines, I may not be the shop for you. I adore the hand-drawn and painted aesthetics from the 1880's - 1930s and they did not have computers back then.

DELIVERY
Your custom printed invitations take about 3 weeks for production and another 2-4 business days for the mail in the US and 6-10 business days internationally. You will be notified with a tracking number exactly the moment your invitations are packed up and shipped. All invitations are shipped unassembled. This is the fun part for you!

You are 100% responsible for tracking of your own invitations and telling me if you did not receive them. I am not responsible for packages lost on your front porch or not received in your apartment lobby if USPS has confirmed delivery. You are responsible for purchasing reprints.

Order early, things happen!
You may have misspelled your Mother-in-Law's name, or perhaps your package was held in customs for two weeks.

Unless you tell me otherwise, your package will be delivered to the address you have on file with Etsy. Please triple-check your address as I am not responsible for lost packages if you input your address incorrectly or have moved to another address.

[BRIDEZILLA POLICY]
I try very hard to be as flexible as possible to ensure my client's happiness for her special and joyous occasion. If a Bridezilla enters our working relationship, I reserve the right to cancel our contract immediately. Unkindly worded emails can result in immediate cancellation of your order. I do not take your wedding lightly, this is my career and I am here to help make your day special. If the tone of your emails is rude and unkind, I am sorry, but I will cancel your order. This clause also applies to Mohzillas (Maids of Honors) and Mobzillas (Mothers of Brides).

[CANCELLATION POLICY]
If you cancel your order AFTER you have received your proofs via email, there will be a 50% cancellation fee because of the work involved in designing your proofs. If your item has entered the official printing phase, then it is too late to change or cancel at all. I am happy to reprint your stationery at a discounted rate.

[TURNAROUND TIME]
In-stock items: (like Thank You notes): 1-2 business days to ship

Custom Printed Orders:
US: 3 weeks for printing and trimming plus shipping time
Outside US: 4 weeks, not including any packages held at customs
Times are approximate-- invitations generally take shorter but I always like buffer time to get your order perfect!

[COVID]
Due to the global pandemic, many of my vendors have lost their lives and their businesses. I cannot accommodate rush orders at this time. Please realize we are all working as best we can in these very difficult times.

[RUSH ORDERS]
I am very sorry, but I do not offer rush service. Rushing wedding invitations is very different from rush ordering, say, a pair of shoes from Amazon. Errors occur when we rush the proofing, printing and delivery process.

[OUTSIDE ART FILES]
It is my policy to not utilize any client's design files other than my own. Since I did not create them originally, I cannot guarantee the final output of them. I hope you understand. I'm just a stickler for high quality.

[COLOR]
I have made every effort to display as accurately as possible the colors of my products that appear on Etsy. However, as the actual colors you see will depend on your monitor, I cannot guarantee that your monitor's display of any color will be accurate. I do not offer refunds so ordering samples prior to ordering your full invitation suite is strongly recommended. I do not offer refunds or discounts because the listing may appear slightly different than what you received. Order a sample. Period! But please read my feedback if you are worried about the quality. I think you'll be pleased with the final product.

Please note, that many designs are very complicated and completely tinted by hand. If you require major color revisions, charges may incur as this can take several hours.

[FONTS]
I have purchased professional versions of all my typefaces. I do not download free fonts from the internet as they are oftentimes not suitable for professional printing. I have a very large font library so you are welcome to browse through my shop to find something you might like better.

If you would like custom typesetting that is entirely different from the listed designs, a surcharge will occur. Please inquire so that I may quote.