Craft supplies wedding jewelry charms, beads, chains
GoldSwan's Shop Policies
▬▬▬▬▬▬▬▬▬▬▬▬ IMPORTANT PLEASE READ ▬▬▬▬▬▬▬▬▬▬▬▬
• Please note our processing time is longer than most shops. It takes about 3-5 BUSINESS / WORKING days (about a week). We truly appreciate your patience!!
• Orders are processed / shipped Monday-Friday. Orders are NOT shipped on Saturdays, Sundays, or holidays.
• Orders are processed on a first come, first served basis except for Express / Priority / Rush orders.
Estimated shipping date can be found on your order page.
IMPORTANT: Color of Glass / CZ / Stone / Cabochon / Resin Components may vary from batch to batch. Color can appear different depending on various factors such as monitor settings, source of light, amount of light, camera setting, background used, and etc.. All pictures are for a reference only and may not show the actual item you will receive. Pictures are enlarged to show details and may not show the actual size on your screen. Please refer to the measurements for the actual size.
Buy with confidence! ALL ITEMS ARE LEAD-FREE. All metal / glass / CZ findings are made in S. Korea (exceptional quality). One exception is gemstones, which are imported from Hong Kong, China, or India.
◆◇ PAYMENT POLICY ◆◇
We accept payments thru Paypal and Etsy's Direct Checkout. For e-Check payments, we will ship after the payment is cleared.
8.00% sales tax will be charged for California residents. If you have a valid California re-seller's permit, please contact us before or at the time you place an order. Once verified, we will issue a refund for sales tax.
◆◇ SHIPPING POLICY ◆◇
We are located in California, USA. We ship Monday - Friday and all packages will mail out within about 3-5 working days (We do not ship on Saturdays, Sundays, National Holidays) Please understand that it is possible shipping may be delayed due to the unforeseen circumstances.
Rush Processing listing
US Priority mail upgrade listing
US Express mail upgrade listing
International Express mail upgrade listing
Tracking number is provided for all US packages
Tracking # is provided for the following countries (for first class mail)
Canada, Australia, Belgium, Brazil, Croatia, Denmark, Spain, France, Germany, Great Britain (UK), Israel, Netherlands, New Zealand, Switzerland, Estonia, Finland, Gibraltar, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Portugal, and Singapore.
International packages usually takes about 2-3 week but it is possible to take up to 8 weeks for delivery.
We are sorry, we are not responsible for lost and damaged items that are not insured. Also, we are not responsible for any applicable customs, import duties and taxes outside of the USA.
Refunds and Exchanges
◆◇ RETURNS ◆◇
• If you are not entirely content, you may return your item(s) within 7 days from the day you receive the package. Please note, some items are not returnable, please check first if your items are eligible for return. A 15% restocking fee will be charged on returns.
• You must contact us before sending back any items, we will not issue a refund for items returned without notice.
• All items MUST be in their original condition/undamaged/unused. Please keep their original packaging. We reserve the right to refuse to refund if items show ANY signs of use. In this case, items will be returned to you at your expense or disposed.
• Shipping fees, insurance fees, taxes are nonrefundable.
• Buyer is responsible for the return shipping cost.
◆◇ NON-REFUNDABLE ITEMS ◆◇
• Pre-ordered items
• All chains and basic items listed under our 'chains & basic supplies' section
◆◇ REPLACEMENTS / REFUNDS ◆◇
We will be happy to send replacements or issue a refund under the following conditions:
• You received a wrong item or wrong order.
• Item is defective (item in unusable condition, i.e. broken, cracked, bent etc.)
• Item is missing
• If you have any other problems, please let us know, we will be happy to make every attempt to work something out with you.
◆◇ ORDER CANCELLATIONS ◆◇
Occasionally, orders or parts of an order may be canceled for various reasons.
Some reasons can be-
• Item is out of stock
• Canceled due to the buyer's request
• It cannot be shipped to the shipping address provided
• An error in pricing
If your order or parts of your order is canceled, you will be notified and we will issue a refund.
Additional Policies and FAQs
◆◇ DISCOUNT COUPON CODES◆◇
7% off $100*: SEVENOFF100
10% off $300*: TENOFF300
14% off $500*: FOURTEENOFF500
17% off $700*: SEVENTEENOFF700
ORDERS OVER $1,000 or more please contact us. Thank you.
*Minimum purchase excluding shipping
• Must type in a coupon code to get a discount when checking out. We DO NOT refund.
• Only one discount is allowed per order.
• Price does not include shipping, sales tax, insurance, registration or other applicable fees
• A return may void a discount / free shipping offer.
Please refer to this article if you don't know how to use a coupon code
We also offer an additional 5% bulk discount (coupon code discounts + bulk discount) when you purchase 20x (20 lots) of one listing. Please contact us for a listing. We do not refund for the discount. Thank you.
Free Priority mail Shipping on US orders over $500.00 (total before shipping is added and after all discounts are applied) We will issue a refund after payment is received.
◆◇ OUT OF STOCK ITEMS ◆◇
Although we stock high level of inventory, we do run out of items time to time due to the high demands. Out of stock items are usually restocked within 1-4 weeks but sometimes it takes longer. It is possible that we discontinue carrying the item due to the prolonged delay in production, significant price increase, change in quality / material / color.
We strive to bring you the highest quality possible at an affordable price, therefore, it is possible that an item may substitute for a slightly different/improved version of the same item. All prices listed here on Etsy are subject to change without notice. Please refer to each item listing for the current stock. Like fashion, findings that we carry are constantly updated with new designs and older styles may discontinue. So, if you like something, get them while you can!
Please contact us if you have any problems before leaving a low star review.
We are not affiliated with any other shops on Etsy.
All content on this web site, such as text, graphics, logos, and images is the property of GoldSwan or its content suppliers and protected by United States and International copyright laws.
If you have any questions or concerns, best way to contact us is via Etsy email (convo). We will get back to you as soon as possible.
Last Updated August 25, 2015