Refunds only on products damaged in shipping. Otherwise, there is a firm no refund policy. Exchanges will be made only in the case of unused, undamaged items upon return. There is a three day limit on exchanges once shipped and recieved. No refunds on custom orders. If the custom order is ultimately not to your liking, upon its return unused and undamaged, an exchange can be happily arranged.

I accept Paypal and any major credit cards other than American Express. Personal checks must be cleared before shippment. Please allow up to three days for payments to process. Products will be shipped as soon as payment has been received and cleared.

I will ship all orders 2-3 business days after they are placed. During times of high order volume it may take as many as 5 business days for your order to ship. If the shipping of your order will be delayed in any way I will contact you to make you aware of the delay.

I ship USPS flat rate priority mail insured.

All items posted are hand crafted and individually unique so variation is to be expected. Types of stones and crystals used are generally consistent as posted, while shape and form may vary greatly. Images are attempted to provide the highest resolution as far as color for the crystals posted, though again variation is to be expected. Custom orders require a $10 down payment made upon the agreement for initial custom order request. If you don't find the finished product to your liking, you are not obliged to buy it. Exchanges can be arranged on undamaged custom orders returned within 3 business days of recieving shipment. In the event of production for custom orders, with premission from the buyer, I will personalize some items with their own energetic template during the creation process. This is something I have practiced over the years to increase of potency of subtle tools for specific personalized use. I bless the stones during the creation process and thank them for allowing me to bring them into a new form of existence, running my chi through the tool and filling it with love and light offering that it is used for the highest good and serve the user's highest potential. I welcome open inquiry into the availabilty of stones I might have in inventory to be used for personalized tools. For custom orders, I cannot garuntee the access to stone material at all times as the inventory fluctuates greatly according to availablilty.