GoodYarns' Shop Policies
I like to share handmade items that I looked for (and were hard to find) when my kids were young. Or that were given to me and I adored.
I use natural materials when I can, and recycle and repurpose where possible. This may include clean, snag free shipping containers.
All items made in our smoke free home with no pets.
Direct credit card payment as well as Paypal.
I ship by Canada Post, whichever format by weight allows the parcel to arrive within about 2 weeks. Customers can pre-arrange slightly more expensive expedited shipping via convo with me before ordering.
While parcels usually arrive much earlier, I allow 2 weeks for domestic delivery and up to 4 - 5 weeks for international shipments before resending or refunding for non-delivery.
Please note that international buyers are responsible for any and all customs charges, taxes or additional postage fees.
Please bear in mind as well that shipping around the Christmas season can be unpredictable.
Thanks so much for your understanding.
Refunds and Exchanges
*****Returns on Weasley sweaters - are possible on the standard red with letter R or standard blue with H - within 30 days in unused, resellable condition. I prefer not to have returns on custom colours or monograms because these are difficult to sell off. Thanks for your understanding on this.*****
On general hats, mittens, etc - returns are possible within 30 days if the item is in unused, re-sellable condition.
I'm pretty meticulous about shipping adjustments. If it costs less than estimated to ship your purchase, I will refund the shipping difference to your account.
Additional Policies and FAQs
Custom orders very much welcome.
On made-to-order items - please allow 2 weeks before they can be shipped. Yarn may need to be ordered in, and I may need to factor in shipping time for the yarn to get to me. Estimated construction time in each mto listing is a guideline as long as I have the yarn on hand or can source locally. Thanks for your understanding on this.
I am open to wholesale inquiries. Pls be aware that due to the time intensive nature of knit pieces, i cannot dramatically reduce the price. Wholesale discount amounts to about 20 %.
Consignment - no.
Last Updated November 19, 2014