GooseberryDesigns' Shop Policies
At Gooseberry Press, we believe that style & the environment go hand in hand. We utilize veggie & water based inks for our printing needs & eco-conscious materials for our products.
It's Easy Being Green!!!
Payment is accepted via Paypal and Etsy Direct Checkout. You can pay by using your credit/debit card or via your Paypal account.
Please note: If you elect to pay via e-check through PayPal, purchases will not be shipped until we receive notification that the check has cleared - this could take several days. If you are in need of quick shipment, please choose an alternate method of payment to expedite the transaction.
It is our store policy that if we do not hear from you with payment (we will try to contact you in case you forgot), within 3 days of placing an order, we will cancel the transaction.
Domestic Shipping – Within the Continental United States
When you place an order on a given day, the item will generally ship on the following Monday, once payment has cleared, for non-custom made items. If an item is purchased on a weekend - we may be able to ship on the Monday following order placement, but it is possible that your item will ship up to a week later. After payment has cleared we will ship via USPS First Class Mail, though some items ship via USPS Priority Mail (if stated in the item description).
**If you are concerned about shipping times or need to have the item by a specific date - we will do our best to accommodate, but please contact us prior to purchasing the item to get information on estimated shipping dates and to confirm delivery dates.
International Shipping – Everywhere else!
International customers are responsible for all fees, taxes, and duties associated with shipping to their respective countries. Items will generally ship within 48 hours, once payment has cleared if they are not custom made - we will send you an estimated ship date once your order is placed. If you are concerned about shipping times please contact us prior to purchasing the item. After payment has cleared we will ship via USPS First Class Air Mail WITHOUT insurance – please notify us if you would like to add insurance to your order shipment so we can adjust the shipping rate. From time to time we use USPS Priority International. Please request a shipping quote prior to order placement if you have any questions.
Custom orders will generally ship within two weeks once payment has cleared. We will send you an estimated ship date once your order is placed. If you are concerned about shipping times please contact us prior to purchasing the item.
Refunds and Exchanges
We want you to be happy with your purchase and we stand by our quality and workmanship.
If you have any questions or concerns about an item please contact us before ordering.
If you are not satisfied with an item you purchase from us, please contact us within 5 days of receiving the item at 415.683.1723 or by email at etsy [!at] gooseberrypress.com
Merchandise returns will not be accepted without prior approval from Gooseberry Press.
Custom orders are non-returnable and freight costs are non-refundable.
Additional Policies and FAQs
We stand by our quality and workmanship and strive to create a product that is not only beautiful but made as conscientiously as possible.
As it is the nature of handmade products to vary slightly from item to item it is possible that you will see variation between pieces resulting in slightly different shades than seen on your computer screen. The City Totes are printed directly onto 100% organic natural cotton fabric and slight variations may occur from piece to piece. Even the paper goods have the potential to vary slightly.
A note on baby gear: The baby clothing conforms to all federal standards regarding clothing made for babies and children and we adhere to guidelines set forth for printing practices by the State of California. Please be advised that although we use baby safe printing practices and clothing materials, we urge you to wash the clothing in a detergent made especially for children prior to initial use.
Please contact us if you would like information on ordering wholesale at wholesale [!at] gooseberrypress.com
We hope you enjoy your purchase. Please feel free to contact us with your questions or comments :)
Nina Kulick * San Francisco Bay Area, United States of America
Last Updated February 11, 2013